Where to go if the water is turned off without warning. No hot water - who to call
Modern people have long been accustomed to the benefits of civilization; no one will sit without electricity or water in their homes. It often happens that the water in apartment buildings disabled by various reasons, but for which one it is unclear. When this happens, many people's mood worsens, and there is stress, nervous breakdowns, because water is the most necessary natural resource.
In order not to remain in the dark, it is better to try to find out as soon as possible the reason why there is no hot water. This begs the question, where to call to find out the reason for the lack of hot water supply?
Action plan
Take in a panic right decisions It’s unlikely to work, so first you need to calm down. After that it is advisable to contact homeowners association(HOA) or with the company that maintains the house. The chairman of the HOA will be able to provide more detailed information; perhaps he has information about turning off the water and will tell you where to call.
The second option is a payment receipt, which should indicate contact numbers where you can call. Another option is an emergency dispatch service, information about which may be available from neighbors either at the entrance to the house or inside the entrance.
Planned or emergency work
Pipelines with hot water constantly experience heavy loads, so heating network forced to carry out planned technical work. They are usually carried out before the start heating season and upon its completion. Such work is usually notified in advance; a notice should be posted at the entrances of houses indicating the schedule for water shutdowns and the reason why there is no water.
If the hot water supply is turned off suddenly, it may be due to an accident. In this case you can call the emergency service, give your detailed address and personal information.
The dispatcher is also required to introduce himself and state the reason for the shutdown if work is underway to eliminate the accident. He must also report the cause of the accident and when the work is planned to be completed and when hot water supply will be resumed in the apartments at this address.
If the dispatcher cannot give accurate information, there is no answer to the question asked, then you can call the Housing Inspectorate or water utility.
Malfunctions in hot water supply
Often residents apartment buildings face such a problem as turning off hot water at night. Also, often in hot water pipes it is not hot, but warm water, but you have to pay for it like hot water.
State regulations stipulate that hot water should have a temperature of 65-75 o C, but most often it is much lower. In this case you need to contact the housing and communal services and draw up a violation report state standards. After drawing up the report, the organization sends a special commission, which records accurate measurements of the hot water temperature and draws up a report. After this, the cause of the low supply temperature to the taps must be determined.
This could be an emergency situation or a poor level of service for the residents of the house. In any case, after drawing up the report, the tenant who filed the complaint must recalculate the payment for utility bills, because hot water costs a lot of money.
If this is a technical problem, then the management organization should send a technician, who should figure out the reason on the spot. The specialist must inspect all communications and take appropriate measurements of the hot water temperature. It is checked with a special water thermometer directly from the tap in the bathroom or kitchen.
Water with a temperature of +50-70 o C will be considered normal. If it does not meet the standards, then an act is drawn up in two copies, one copy of which remains with the owners of the apartment. Troubleshooting should take time - a maximum of 1 week.
Emergency phone numbers for utilities
Most Big City- Moscow. And in the event of a shutdown of hot water in the capital, you should contact the MOEK company.
These phone numbers need to be added to the list of important ones and, if necessary, you need to know where to call due to the lack of a hotline and cold water, as well as heating.
Information about the services that are responsible for the operation of the hot water supply system, emergency and maintenance work, as well as their telephone numbers, will help in a critical situation. In addition, you can call back on this issue:
- neighbors;
- acquaintances;
- friends.
Perhaps they have already managed to find out the reason or they know where to call.
It must be remembered that All utilities are obliged to provide quality services to their customers, because it is the residents of the houses who pay for the services provided in full. Employees' salaries are calculated from these payments utilities, therefore, you need to ask them absolutely confidently, having all the rights to do so.
The dispatcher is also required to introduce himself and state the reason for the shutdown if work is underway to eliminate the accident. He must also report the cause of the accident and when the work is planned to be completed and when hot water supply will be resumed in the apartments at this address.
This happens in the summer. At the same time, residents are required to be notified in advance about the start of such work. An emergency stop in the supply of hot or cold water occurs due to breakdowns at a thermal power plant or distribution system. The notification does not come when there is an emergency water supply shutdown. What interruptions are considered normal? Government Decree No. 232 of 2019 defines the norms and procedures associated with shutting off water supply.
Who to call if there is no hot water in the tap
- Despite the planned shutdown of hot water, the bill for it is issued in full.
- Water supply has been unavailable for longer than expected.
- Residents are not warned about the upcoming shutdown, or the notice is posted in violation of the deadlines provided for by law.
No hot and cold water - where to call and complain
If your water is turned off without warning, outside of the schedule or for more days allowed by regulatory documents, first contact management company or emergency dispatch service for clarification. These structures are responsible for receiving requests and providing relevant information to residents. Don’t forget that the water supply could be turned off due to breakdowns, network disruptions, or even natural disaster.
Hot water turned off: where to call
In addition to making calls, you must also send requests to in writing using the Internet. You can leave relevant complaints by going to the website of the Housing Inspectorate, Rospotrebnadzor or the Prosecutor's Office. In addition, there are online services where citizens have the opportunity to post messages about problems in the city economy.
No hot water where to call Moscow 2019
The legislation also exempts water utilities from the obligation to notify residents of outages in the event of a natural disaster. Although there is no need to warn citizens in the cases listed above, the fact of a shutdown is still recorded in the department’s internal documentation.
Who to call if there is no hot water in the apartment
The service employee is also obliged to inform you of his data, application number and time of its acceptance. If the reason for the lack of hot water is unknown, then in this case a specialist will be sent to you, who must carry out an inspection within two hours from the moment the complaint is received. If the inspector confirms the fact that there is no hot water supply, then a recalculation will be made from that day until the availability of hot water.
No water in the house: where to call and file a complaint
Such an authority is the State housing inspection. The powers of this department include supervision of life support systems connected to residential buildings. You can also contact Rospotrebnadzor, whose employees are required to monitor the quality of services provided to the population. Regardless of which department citizens apply to, they will need to make a written application.
Where to call if there is no water
Turning off cold or hot water in a residential building can be a serious problem. City residents have to constantly deal with this kind of trouble. This can happen for many reasons. Every person who wants to be aware of when water will appear in the house again in the event of a shutdown, should know where to go in these situations.
Where to call if there is no cold or hot water
Finding out that water has stopped flowing from the tap is quite unpleasant at any time of the year. Its long-term absence not only causes everyday inconvenience, but can become a source of quite serious problems associated with the impossibility normal operation sewerage. It is not surprising that the question of why there is no cold water, hot water, or both at the same time, as well as when it will appear, is asked by dissatisfied residents to utility services. Let's consider what can cause a water shutdown, as well as what authorities you should contact if this problem occurs constantly.
Supply organizations can deprive citizens of access to resources. This may happen due to repair work, emergency situations or as punishment. Cutting off light, heat, and water causes serious inconvenience. What to do if you find yourself in such a situation and your water is turned off without reason, we will tell you in the material presented.
Reasons for turning off water
There may be several reasons why water has stopped flowing from the tap. Usually, shutdowns for scheduled work or for other reasons must be notified in advance, but in some cases shutdowns without notification are permitted. This happens in apartment buildings if an emergency situation has occurred or may arise that poses a danger to the life and health of people.
Individual consumers can be disconnected without notification if:
- they voluntarily connected to the supply;
- the plumbing systems in the home are faulty and an accident may occur;
- the emergency situation was created by the personal actions of the resident;
- the user made changes to the water supply scheme without obtaining permits;
- a request for such a disconnection was received from structures that have the right to do so.
Procedure for turning off water for non-payment
Companies providing housing and communal services have the right to restrict consumers' access to resources if residents do not pay rent on time. However, the established procedure must be observed.
The company must notify consumers in writing. A notice is usually posted on the entrance door indicating the reasons, dates and times of the shutdown.
Technically turn off the water in separate apartment apartment building old building is almost impossible. In some new buildings, risers are located in the entrances, so consumers can be partially disconnected.
In the majority apartment buildings You can only cut off the water inside the apartment. In this case, its owner must voluntarily allow company representatives to enter. It is quite difficult to imagine such a situation.
You can turn off the entire entrance, but this affects the interests of other residents of the house and causes damage to the supplier himself.
Disconnection Notice
A message about the planned shutdown of hot water for non-payment must be received by the user 20 days before such work is carried out. The message must be in writing, and to exclude the possibility of going to court, the user must mark its receipt.
There are few people willing to sign such a document. But the utility workers found a way out - the message is sent by registered mail with acknowledgment of delivery. Signature and receipt mark postal item confirm receipt of the notification.
Is it legal to turn off water for non-payment?
Turning off cold water and heating, in accordance with the Decree of the Government of Russia “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings” dated 05/06/2011 No. 354, leads the apartment or house to a state unsuitable for habitation. Accordingly, it is illegal to turn off cold water for non-payment.
Hot water can be turned off legally. In addition, it is allowed to turn off electricity and gas for non-payment.
You should know that even persistent defaulters are prohibited from turning off water, electricity and heat if this leads to a violation sanitary standards in the home, will create a threat to the common property of the house or limit the rights of other users who make payments on time.
Water supply companies, trying to force debtors to pay, sometimes turn off water, violating the law.
Actions of the debtor in case of illegal disconnection
If cold or hot water is turned off without legal grounds, the apartment owner needs to protect his rights. You should start with an application to the management company (MC). The law gives this organization 5 days to resolve the issue.
If water does not appear in the tap, you need to file complaints with several authorities at once - Rospotrebnadzor, housing inspections and the prosecutor's office. You should prepare for a possible trial. Collect evidence for him. They may include photographs and videos, witness statements confirming the lack of water, as well as correspondence on this issue with the Criminal Code. Correspondence, as well as submitted claims, will prove that you tried to resolve the problem out of court.
How to make a claim and complaint?
The law does not provide an established template for writing an application to the management company. It is written in free form. The document must contain information about the addressee and sender - the name of the management company, the full name of its director or official with whom you corresponded, the name and address of the applicant, as well as methods of feedback from him. This information is placed in the upper right corner of the sheet. Below, in the middle of the line, is the name of the document - “Application”.
From the beginning of the line, the circumstances of the incident are stated, and below them a list of requirements is given. You shouldn’t ask to sort it out or help you in this situation, you should demand that the water be turned on by the date you specified. The document is signed and the date of its writing is indicated.
It is better to make two copies and ask one of them to put the date of acceptance and the signature of the person in charge. If you are denied, send your application by mail with acknowledgment of receipt.
A complaint to regulatory authorities is written in the same way. Only in the address part you indicate the address of the body, and in the content part you express complaints about the actions or inactions of the management company in this regard and ask to oblige the head of the management company to eliminate violations of the law.
Responsibility of the management company for illegal disconnection
For illegal actions, the management of the management company and the company itself may be held accountable. The Housing Commission can impose a fine of 1 thousand rubles on the manager, and 10 thousand rubles on the company itself.
If the proceedings continue in court, criminal penalties may follow. This is a fine for the head of a company of up to 10 thousand rubles, for a legal entity - up to 200 thousand rubles. If the actions or inactions of employees of the Criminal Code lead to serious consequences, then the perpetrators may be imprisoned for a term of 2 to 5 years.
Criminal codes rarely bring cases to court, preferring to resolve all issues pre-trial.
If you have any difficulties, you have suffered from the actions of the management company, your access to resources has been limited, you can contact the lawyers of our site for advice. They will help you draw up an application to the management company and complaints to regulatory authorities, and, if necessary, a statement of claim to the court. If you involve lawyers in your case, they will protect your interests in pre-trial proceedings and during court hearings.
Finding out that water has stopped flowing from the tap is quite unpleasant at any time of the year. Its long-term absence not only causes everyday inconvenience, but can become a source of quite serious problems associated with the impossibility of normal operation of the sewage system. It is not surprising that the question of why there is no cold water, hot water, or both at the same time, as well as when it will appear, is asked by dissatisfied residents to utility services. Let's consider what can cause the water to turn off, as well as what authorities should be contacted if this problem occurs constantly.
Where to call if there is no cold or hot water
Residents who do not want to accept the fact that their living conditions do not meet standards have the right to seek protection of their rights. You should start by calling management company: housing office or homeowners association.
Next, you can write a statement. Written to the manager's name. It outlines the current situation and sets out a request to take measures to eliminate the problem. It is advisable to prepare two copies of such an application, so that the second one bears a mark indicating that the document has been accepted. A collective appeal that is signed is more effective a large number of residents.
If measures to solve the problem are not taken, then you should contact government authorities: Housing inspection, Rospotrebnadzor, prosecutor's office or court.
Complaint to the housing inspectorate
The most effective way would be to contact a body whose powers include control over the use of housing stock and normal condition its life support systems. In Russia, such a body is the State Housing Inspectorate. Any citizen can contact it regarding problems related to living in both municipal and private housing stock.
Complaint to the Housing Inspectorate always submitted in writing. It should indicate not only the essence of the problem, but also the fact that attempts to involve the management company or emergency service in solving it were unsuccessful. Response to complaint about measures taken will be sent to the address indicated in the document in writing. Anonymous requests will not be considered.
Complaint to Rospotrebnadzor
Quality utilities controlled by Rospotrebnadzor. Therefore, if water supply services are of poor quality, that is, without good reasons there is no cold or hot water, then you can complain about it. For this, as when contacting the Housing Inspectorate, a written document is drawn up, which indicates who exactly is complaining and about what. Based on the facts stated in the complaint, Rospotrebnazdor is conducting an unscheduled inspection. The applicant is given a written response about its results.
Complaint about housing and communal services through the State Services portal
First you need to register on the portal. Next in personal account Click “Submit an appeal or complaint.” On the next page you just need to write a complaint and send it.
As a rule, the measures considered are quite sufficient to quickly resolve the water supply situation. If, even after contacting government agencies, utility services continue to fail to act, grossly violating the rights of residents, then it is necessary to file a claim in court.