Express parcel EMS. Features express delivery EMS Russian Post
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
How does EMS work?
The main operating principle of the structure is to deliver mail according to the “door to door” scheme. The correspondence prepared for dispatch is picked up by the courier, then the parcel is delivered to the destination, and delivered by the courier to the final addressee. This allows you to create the most comfortable conditions for clients.
Basic operations carried out by EMS express mail
Express delivery business correspondence and cargo throughout the participating countries.
Postal insurance.
Customs clearance incoming as well as outgoing international mail, if provided by law.
Express delivery of correspondence by cash on delivery, as well as with declared value.
Any correspondence presented in the form of business papers or commercial products. In the latter case, there are restrictions according to which the weight of the parcel sent internationally should not exceed 30 kilograms, in all domestic directions this value should not be more than 31.5 kilograms.
When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And it already exists. These are EMS items from Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from recipients.
"EMS Russian Post": what is it?
"EMS Russian Post" is an operator subsidiary of the FSUE "Russian Post". It is a full member of Express Mail Service (EMS), an organization that unites similar express mail operators from 192 countries. Such an association was created within the framework of the Universal Postal Union.
"EMS Russian Post": what is it? delivery of goods and documents, which has 42 thousand branches throughout the country. In the largest Russian cities located 26 of her structural elements. 9 thousand post offices in the Russian Federation are capable of receiving and sending EMS items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries around the world. An exception within Russia will be some high-mountain villages of the Chechen Republic and part of the settlements of the Magadan region.
The peculiarity of forwarding is door-to-door delivery, both within one city, region, country, and world. The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMS shipments of Russian Post is registered, i.e. is carried out using the tracking number provided in the receipt. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.
The main services of the company are as follows:
- Express shipments with cash on delivery.
- Customs clearance of international postal items.
- Insurance of both parcels, parcels and valuable letters.
Delivery " EMS Post Russia" began its work on the first day of March 2004. Its current director is Sergei Konstantinovich Malyshev. The service's employees are more than 2 thousand people. For example, the company's income in 2009 was 1.8 billion rubles, and in 2013 the turnover was equal to 3.025 million rubles. Every year, EMC service employees process up to 3 million items.
Express delivery history
To learn more about what it is - "EMS Russian Post", a brief acquaintance with the history of express delivery will also help. This service originated back in 1985 - to quickly exchange postal cargo and correspondence between postal administrations different countries. Its work was coordinated by the EMS cooperative, which eventually covered over 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes.
The USSR joined the service in the 1990s. Soviet citizens could then exchange express mail with recipients from 18 countries. Within the Union, the EMS operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, Riga. For the first 13 years, the service was represented by Garantpost.
Only in 2003, the Federal State Unitary Enterprise "Russian Post" was created, uniting over 40 thousand post offices throughout the country. And such an organization received the right to provide EMC services at next year after its founding. In 2005, EMS Russian Post was separated into a separate structural division.
Now let’s talk specifically about the details: restrictions, rules for sending/receiving, tracking EMS items of Russian Post.
Restrictions for parcels
The restrictions for Russian express shipments are as follows:
- The sum of three dimensions is no more than 300 cm, and the length should not be more than 150 cm.
- Weight Limit:
- In the Russian Federation: 31.5 kg.
- For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
- For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
- Shipments to other countries: 30 kg.
Shipping instructions
What is "EMS Russian Post"? Convenient and fast departure. This is done according to the following algorithm:
- Check that the package does not contain prohibited contents, such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
- For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
- Call the courier through the form on the Russian Post website or by calling the hotline. You can also send the parcel through a post office employee.
- The same courier or postal employee can provide you with Additional services: list of attachments, cash on delivery, delivery notification via SMS.
- Be sure to keep the receipt or a copy of the form given to you by the employee - it is a legal document confirming the fact that the property was received from you. In addition, it contains a track number by which you can track EMS Russian Post.
Receiving the parcel
Receipt of the parcel by the addressee is carried out as follows:
- You can provide the addressee with the track number so that he can track the EMS Russian Post mail item.
- Both the recipient himself and his authorized representative can receive the parcel by presenting an identification document. In the latter case, a notarized power of attorney is additionally required.
- On the day of delivery, the courier will call the recipient. If it was not possible to reach the recipient, a notification will be waiting for him in the mailbox.
- The recipient can agree on a convenient delivery time independently - just call the hotline. It is also possible to pick up the parcel at the post office yourself.
A number of additional services
We list additional useful EMC services:
- SMS notification(only for parcels within the Russian Federation). The sender will be notified by SMS about the delivery of the parcel to the department and its delivery to the addressee.
- Declared value. Parcel insurance - if the parcel is lost or damaged, you will receive appropriate monetary compensation. Maximum size- 50 thousand rubles.
- C.O.D. To receive your shipment, the recipient must pay the amount you specify. However, it should not exceed the declared value.
- Contents Inventory. You receive in your hands a list of attachments in the parcel certified by the postal worker with the date of its dispatch.
Parcel tracking "EMS Russian Post"
You can track the movement of an EMS shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode. It is a combination of 13 characters, for example, EU123456789RU, where:
- EU - capital Latin letters (to track "EMS Russian Post" in various services, you also need to enter them in capital letters in a special window). The letter "E" here indicates that the direction is EMS.
- 123456789 is a unique digital number.
- RU - letter code of the country of departure.
Tracking Services
To track EMS Russian Post parcels, you can use one of the convenient services:
- Official website or smartphone application of Russian Post.
- "Where is the parcel".
- Postal Ninja.
- GDETOEDET.
- Track24.
- "Track your parcel" and so on.
FAQ
We will devote this section to answers to frequently asked questions.
- How much does it cost to call a courier service? The service is free - you only pay for the fact of sending.
- Who can use EMC services? Both individuals and legal entities.
- How to calculate the preliminary cost of a shipment? This can be easily done using a special calculator on the Russian Post website. Necessary data for calculations: addresses of the sender and recipient, weight of the parcel and, if necessary, declared value.
- Can the recipient pay for the parcel? No, the cost of sending is paid only by the addressee. At your request, the addressee can only pay the price of the parcel specified by you to receive it.
- Are EMS parcels sent post restante? Yes, such a possibility is guaranteed to exist within the Russian Federation. For a specific international shipment, it is worth clarifying this issue with the operator hotline"Russian Post".
- What are the delivery times for EMS parcels? The official website of Russian Post will help you find out the latest information. To do this, go to the "Tariffs and terms" section. Delivery times for international shipments will naturally be slightly longer than Russian ones. Their calculation is presented in detail in the EMS Operating Manual.
- Where can I not receive an EMS shipment? From Norway, Denmark, Luxembourg, Iceland, Canada, Austria.
EMS mail is a fast and reliable alternative to traditional mail. What makes it different is additional convenience: door-to-door delivery by courier, regardless of the distance between the sender and the addressee.
Dear site visitors!
Please take into account that our company has no relation to the EMS Russian Post company. The postal tracking service is available on our website solely for your convenience. All questions regarding your postal items should be addressed to EMS Russian Post by phone. 8 800 200 50 55.
EMS tracking
Each postal item, when it is processed for forwarding, receives a unique identifier (code). It is also called a tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: domestic 14-digit digital code and an international 13-digit alphanumeric code.
14-digit domestic Russian postal code
You can find it on the check that was given to you upon receipt of the postal item (letter, parcel). Important! To track the postal item, the code must be entered without spaces and parentheses (even if such are present on the receipt). For example, 11512780151384
13-digit international postal code
This code is assigned either international shipments, or domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and a closing two capital Latin letters. For example, YF123456789RU. Obra Please note that spaces in the tracking code are also not allowed.
Where is the parcel?
IN information system EMS Russian Post records the movements of all postal items. Thanks to this, as well as our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal Code" field and click the "Search" button.
Friends, I just read this on eDost
Russian Post - regular mail, is represented in almost any locality in Russia.
EMS is a courier delivery service created on the basis of Russian Post.
Thousands of parcels pass through Post and EMS every day. And, in general, most parcels are delivered normally and eventually find their recipients, but if you are going to send a parcel using these services, it is recommended to take into account some of the features of their work.
Delivery terms
Delivery time can vary from several days to several MONTHS (no matter what the carriers state). There are no specific patterns in delivery times (with the exception of temporary seasonal influxes). Therefore, there are often cases when, for example, two parcels were sent simultaneously from one city to the same address: one arrived in 10 days, and the second in 2 MONTHS.
There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs), to simple and banal (for example, they forgot to include it in the shipment or got lost in a warehouse).
In most cases, nothing can be done about this, all that remains is to wait for the parcel to arrive.
BUT in some situations, your increased attention can speed up receipt (or even ensure the very fact of delivery)!
The parcel is NOT tracked or tracked, but its status does not change for a long time!
1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! All that remains is to wait for it to arrive at its destination.
Note:
a) Parcels that are NOT tracked are usually also assigned numbers, but from these numbers you can only find out that the parcel was received at the post office on such and such a date.
b) All EMS departures must be tracked (the numbers of such parcels begin with the letter "E").
2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, there are often cases when a parcel begins to be tracked only a couple of days after sending. Or, for example, there are cases when the parcel has been delivered a long time ago, but according to its status it is still listed as delivery.
Note: If you sent a parcel on Friday, then with a high degree of probability, it will remain in the office until Monday, and only then will it be transferred for shipment (accordingly, there will be no records for this parcel in the system until Monday).
3. When sent from abroad, some parcels begin to be tracked only after arriving in Russia. Accordingly, until this moment, there will be no data about this parcel on the post office website!
To track such parcels, you can use the website of the foreign carrier (who actually sent them). You can also track it here.
4. If the parcel has already departed for Russia (as there is a corresponding entry on the sender’s website), this does NOT mean that it will be registered in Russia on the same (or the next) day. The registration process can take from several days to several weeks (and sometimes months).
Until the parcel is registered in Russia, there will be no new entries in the tracking system! Filing a wanted list for such a parcel is practically useless, since on the sender’s side there is evidence that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), but on our part they will say that the parcel is not registered in Russia, which means she's not here and there's nothing they can do.
5. It happens that tracking is temporarily impossible due to failures or technical work on the delivery service server. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.
Usually, the server’s functionality is quickly restored, after which everything is monitored normally (except for weekends and holidays, when repairs can take several days).
Delivery by regular mail
1. Letters are usually dropped into the recipient's mailbox.
2. Parcels are delivered to the place of delivery - this is the post office corresponding to the postcode in the recipient's address. After this, the recipient is given a notice in the mailbox, according to which they must independently come to the post office with a passport and receive their parcel.
It happens that such a notice is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the notification to not be delivered, the main thing is that the parcel may already arrive at your post office, and you will not know about it. If the package takes a long time to arrive, it is recommended to go to the post office and check if there is anything in your name.
Note:
a) The parcel must be received by the person in whose name it arrived (a passport serves as an identification document).
b) If the parcel is sent to a private person, it is highly not recommended to indicate your work address as the delivery address (otherwise you may be required to provide a power of attorney from the company and other documents confirming your authority). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, therefore, it will be problematic for a private person to receive such a parcel.
Delivery of EMS parcels by courier
1. Couriers are NOT required to call before delivery!
2. Parcels are delivered to the specified address and handed to ANYONE who will be there!
They can, for example, give it to the security guard at the entrance, and no one will inform you about it.
3. Delivery is carried out within a day. If you are informed that the parcel is being delivered, then you must wait ALL day for the courier. Sometimes the courier may not have time to reach the recipient, so delivery will be postponed to the next day. Postponement of delivery time is usually NOT INFORMED!
4. If there was unsuccessful attempt delivery (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the parcel remains in the office, waiting for the recipient to pick it up. It is usually NOT reported that the parcel is in the office!
It is also necessary to remember that an unscrupulous courier may not even try to deliver the parcel to you, and then in the office say that you were not at home!
In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status “unsuccessful delivery attempt (by technical reasons, temporary absence of the addressee)" or similar records - call the office and find out the fate of your parcel.
5. Sometimes you can wait WEEKS for the courier to arrive! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you need to warn the office staff so that they do not give the parcel to the courier for delivery.
Find out your phone number local branch available at the EMS call center: 8-800-200-50-55
ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel lies at its destination for more than two weeks, and no one picks it up, then it may be automatically SENT BACK!
2. If the mailing label (on which the recipient's details are indicated) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done; all that remains is to wait until the sender receives the parcel back and resends it (and quite possibly for an additional fee).
The parcel was lost
1. If the package takes a very long time to be delivered, it is not at all necessary that it was lost, stolen or delivered to someone else. In most cases, such parcels still find their recipient. It happens after half a year - a year.
2. If the parcel is significantly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check receipt, which was issued upon dispatch, and a passport. It happens that such statements help, and the package is found and delivered faster.
If the sender is in Russia, then everything is simple, but if it was sent from abroad, then the foreigner must apply for the search at his post office. The recipient can also submit an application, but to do this, the sender must send him a check, receipt or any other document issued by the post office upon sending. The main problem in such cases is that senders often do not keep such documents or they simply do not want to deal with such statements.
Complaints, claims, refunds, etc.
In case of delays, loss of parcels and other violations of delivery rules, you can file a complaint. In some cases, such complaints help.
Among other things, EMS and mail have control dates delivery, according to which the parcel must be delivered to the recipient no later than a certain period. And in case of delay they must pay compensation.
When filing a complaint or claim, it is worth remembering:
1. The delivery service is responsible only for the amount you paid for delivery. If you paid 1000 rubles for delivery, then no matter how much the delivery time was exceeded (or the package was lost), they will be able to pay you NO MORE than this amount.
2. To claim compensation for the delay, you must first receive the parcel.
3. Applications can take months to be processed. And there is no guarantee that on the first application a decision will be made in your favor.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to the peculiarities of parcel registration).
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