Can I return a bed of proper quality to the store if it does not fit the dimensions? Returning a bed, how to return the bed to the store and get the money paid. I bought furniture that didn’t fit, what should I do?

The law on the protection of consumer rights of the Russian Federation states that the manufacturer independently sets the warranty period for furniture (products, services). The period of time during which furniture can be replaced or repaired at the expense of the manufacturer, if it does not have mechanical damage during use by the consumer, as well as in case of problems caused by floods and other natural disasters. The warranty period is determined by the factory and can vary from 6 months to 5 years, individually.

The manufacturer's obligations to the buyer are determined by the law “On the Protection of Consumer Rights” and the Civil Code of the Russian Federation. The rules for buying and selling are described in detail here. The period during which the furniture is used and operated under the warranty period for repair and elimination of manufacturing defects (defects) at the expense of the manufacturer is called a warranty. Confirmation is considered to be the presence of a payment receipt or the warranty card itself. Its period begins from the date of purchase of the product or factory production, if the sale of the product is not recorded in the passport.

Furniture products cannot be returned or exchanged, as they are included in the list of non-food products. The buyer has the right to refuse the purchase before transferring the goods (product) to the consumer, paying part of the cost specified in the agreement or contract concluded earlier. However, there is no talk of a return or full exchange. When choosing furniture, you should be careful and careful. Measure, double-check and think about the color, dimensions and model in advance, since the manufacturer is responsible for the quality of the furniture, and the consumer is responsible for the choice.

The warranty period for furniture is indicated in the passport or coupon, and is issued along with the purchase receipt.

This document provides for the repair and repair of the product at the expense of the manufacturer, but has some subtleties that the buyer may encounter.

Legal advice is required when reviewing the terms of the warranty. Be careful, check in detail everything that is indicated and written down, especially in small print, as it was said above - furniture cannot be returned.

The period during which free repair of furniture products is possible usually ranges from 12 to 18 months, but is fixed individually by the manufacturer. The warranty may be amended during promotions or holiday sales, so please exercise caution and check with your consultant or facility manager for details.

As regards repairs, the warranty does not apply to defects caused by:

• flooding, fire and other emergencies or natural Disasters(reasons beyond the control of the parties);
• if the product shows traces of chemical, thermal or mechanical damage;
• malfunctions due to normal wear and tear of the product;
• in case of improper transportation, carried out independently, assembly of the product or modification of the design;
• violation of operating rules, intentional damage.

The warranty also does not apply if:

• expiration of the warranty period;
• lack of manufacturer's warranty;
• lack of warranty from the buyer;
• unilateral amendments to the text of the warranty card.

In case of violation and non-compliance with the operating rules, the manufacturer is not responsible. The cost of damage in this case is determined by the factory in part or in full.

Upon expiration of the warranty period, at the discretion of the manufacturer, an agreement on additional obligations may be accepted ( the federal law dated 12/21/04, Art. 171).

The buyer should read more in detail or, in order to avoid subsequent problems when purchasing furniture.

Exchange or refund?

As stated above, it is not possible to exchange furniture if it is a suite or sets of furniture. However, if there is a flaw or defect in the furniture, the consumer has the right to demand its replacement, in accordance with Article 18 of the Law on the Protection of Consumer Rights of the Russian Federation.

You can return furniture as a single item if it:

• not damaged;
• has not been used and has retained its presentation, factory labels, instructions, packaging and more.

You are given 14 days from the date of purchase, a purchase receipt is presented and there is an opportunity to return the money.

If the goods are not available on the day of payment and conclusion of the contract, then the buyer has the right to refuse the purchase services and demand a refund. This requirement can be reviewed within 3 days.

If payment is made in advance or if it is a partial advance payment, a corresponding agreement must be concluded, signed by both parties. Any document has legal force, so carefully study the name of the seller’s company and legal address (they are often different).

The contract should include the following items:

• last name, first name and patronymic of the consumer, delivery address of the goods;
• full factory name of the furniture, supplier's article number;
• the number of items in the paid order (if it is a headset or a set);
• additional services such as delivery, assembly and others, service duration and price;
• a list of obligations between the buyer and the manufacturer;
• Estimated delivery time.

The buyer has the right to refuse his purchase before specified period delivery of goods, paying only the amount of the penalty, at the request of the manufacturer. If the seller refuses to transfer the goods to the buyer, the sales contract is terminated.

In case of non-compliance deadline delivery of goods upon advance payment, the buyer has the right to demand a refund of the amount previously paid.

Delivery of goods on a new date specified by the consumer and a penalty of 0.5 percent of the advance payment for each day of delay of the goods is prescribed by law.

If defects or defects are found in the product, which was not discussed in advance, the buyer has the right to demand:

• eliminate defects or reimburse in full the costs of correction;
• request a reduced price for the product in accordance with the quality of workmanship;
• replace the product with another brand, color, model, collection or manufacturer with recalculation;
• termination of the purchase and sale agreement.

The return of furniture in such cases is carried out at the expense of the factory. The buyer may indicate these requirements in writing or orally by contacting the store where the purchase was made.

During the warranty period, the manufacturer is obliged to accept the goods, carry out a quality check for non-conformity and an examination, if necessary. The buyer, in turn, has the right to take part in the examination, observe the process and appeal the conclusion in court.

If the warranty period was not established by the manufacturer, or has expired, but the product has defects due to the fault of the manufacturers, the buyer may request an extension of the warranty period to two years if he can prove that the quality of the product is not due to the manufacturer’s fault. Thus, the examination of the goods is carried out at the expense of the consumer.

Furniture is most often delivered disassembled, so it is advisable to check the availability of assembly instructions, installation diagrams and dismantling works, as well as instructions for caring for furniture. Recalculate the availability of all necessary materials, their appearance, since furniture is often deformed during transportation. If it is impossible to inspect the goods, then upon receipt, write down “accepted without inspection” in the invoice. Such a mark can protect against proof of non-conformity of the product. If the terms of the contract are violated, for example, the product was delivered in a different color, there are not enough parts, the size does not correspond to the requested one, then the buyer’s complaint is filed in in writing no later than twenty days from the date of receipt of the goods.

Furniture repair warranty period according to law

By law, the warranty period is suspended while the furniture is being repaired, or extended until the furniture is returned to the consumer. If there are legal proceedings, the warranty period is also extended for the duration of the hearings, if the decision was made in favor of the consumer.

If, when repairing furniture, a separate component part is replaced, for which another warranty was allocated, then its period begins from the day the furniture is delivered to the consumer, the same period as before the replacement.

There are also non-warranty cases when a breakdown occurs due to the fault of the buyer, for example:

• improper use;
• improper storage;
• other intentionally caused defects.

The manufacturer has the right to refuse or request a price for repairs.

When purchasing a product, it is useful for the buyer to know that there are primary and secondary repairs. The difference is that with such repairs, the consumer’s rights increase.

In the case of primary repairs, the buyer has the right to demand elimination of defects and compensation for expenses incurred during independent repairs.

If the guarantee is used a second time, then it is possible to demand:

• replacing the product with a similar one;
• to another model with recalculation;
• full refund of the cost of the goods;
• price reduction and return;
• compensation for repairs.

In case of repeated repairs and significant defects are discovered, the buyer has the right to demand a full replacement with the same product without defects, or a refund.
There are two options for carrying out repairs within a time frame that should not exceed 45 days, with a written agreement of the parties and setting a date and immediate correction of defects. It is considered valid from the moment the furniture is handed over until it is returned to the buyer with removal and correction.

If the deadlines are delayed, there is no need to leave it unpunished - demand a replacement with a similar product of a different color. For example, reimburse money for furniture, penalties or interest for each day of delay (calculated at 1 percent of the purchase price for 1 day of delay).

The seller must be notified in writing of the need to pay for the delay, otherwise the buyer's right to compensation for the penalty is considered unused.

In this article we will look at how to return pieces of furniture to a store, whether it is possible to return or exchange a bed when purchasing in a store or online. You will learn how to return furniture within 14 days, get money for it, or exchange it for another product. For each situation, we attach a claim for return or exchange, which you can download.

Our recommendations are based on the Law “On Protection of Consumer Rights” and information from our lawyers. If you have already tried unsuccessfully to return the goods or want to enlist the support of our lawyers, you will receive free personal consultation our lawyers at the link:

Is it possible to return a bed of proper quality?

To return furniture, you need to take into account some features, which will be described below. Let's look at possible situations:

You have decided to return the bed of proper quality. There are different reasons for returning:

• I didn’t like the product: because of the color, shape, size, doesn’t fit the interior, etc.
• We were in a hurry with the purchase (we found it cheaper or picked up other furniture), changed our minds

The rules for returning furniture come down to two main points:

In accordance with Article 25 of the Law “On Protection of Consumer Rights”:
The buyer has the right to exchange quality furniture within 14 days, not counting the day of purchase, if the furniture:
A) is not furniture set or a furniture set (consisting of several products)
B) has not been used, has retained its presentation, consumer properties, factory labels.

Source: http://rospotrebnadzor.ru/

If your product meets these conditions, then you can return it to the store within 2 weeks, not counting the day of purchase, and exchange it for another model. And if another product that suits you is not available, the seller is obliged to return your money.

Difficulties with returns may also arise if the furniture was made to order for you according to individual sizes.

How to return a bed with a defect under warranty?

Has it been less than 15 days?

If a defect is detected within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or similar ones with a recalculation of the price.

Important: the countdown of the period begins from the moment the goods are received. If you paid for the product and it was delivered to you a week later, then the non-guaranteed return period is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with quality control, then within 20 days).

Important: if the price of a product has increased since the date of purchase, you have the right to demand compensation for the difference in price.

Has it been more than 15 days?

After this period, you can only count on warranty repairs of the product.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

You can also demand compensation for losses associated with the sale of a device of inadequate quality to you. For example, compensation for the costs of transporting goods to the place of repair.

Here are a few claims, among which you will find the one that suits you:

Replacement during repair

While you are waiting for the product to be repaired or replaced, you can request a replacement from the seller during this period. You must be provided with a replacement within 3 days.

How to return a defective bed under warranty

1. If the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim, drawn up in duplicate, with clearly formulated requirements (copies of all necessary documents, for example, cash receipt, sales receipt, warranty card, etc.).
2. the seller accepts the product and replaces it with another, or conducts a quality check (in your presence). Don't forget to get an acceptance certificate from the seller.
3. During the inspection, the seller is interested in establishing that the cause of the problem was your fault, so we recommend that you be present during this inspection (you have this right). The result of the check may be satisfaction of your request for a replacement, or refusal.
4. If you and the seller have a dispute about the causes of the malfunction, the seller is obliged to independent examination(where you can also attend) at your own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the product. If, on the contrary, the defect arose during operation, then you will be left with faulty goods and will be required to pay the seller the costs of conducting the examination.
5. If the consumer does not agree with the seller and the results of the examinations, then he has the right to file a claim in court.

If you bought a bed online from an online store

Good quality

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can refuse within seven days. If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the moment of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (screenshot personal account online store, purchase notification by e-mail or SMS).

If the product in the online store differs from what was delivered to you, this may also serve as a reason to return it to the seller and receive a refund. In this case, you can download the corresponding claim and present it to the seller: Claim for failure to provide complete and accurate information about a product purchased remotely

In case of refusal of the goods, the seller must return to the consumer the amount of money paid under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

Please note: returnable any goods, purchased via the Internet, even technically complex ones and goods from the list of non-returnable goods.

Defective goods

If defects are discovered in a product purchased remotely (in an online store), you have the right to:

• replacement with a different type of bed with recalculation of the price;
• reduction in purchase price;
• free repairs or compensation for repairs;
• refund.

If you were delivered a product with violations, such as quantity, assortment, quality, completeness, packaging and (or) packaging of the goods, you can notify the seller about these violations no later than 20 days after receipt.

The seller is obliged to accept the goods, perform a quality check or examination. Based on the results, a decision is made to satisfy your requirements. If you disagree with the results of the examination, you can challenge them in court.

If you bought a defective bed on credit

If the seller is ready to return money for goods purchased on credit or a loan, then the following rules apply:

You must be returned the amount in the amount of the loan repaid by this time with a refund of the fee for providing the loan, i.e. interest.

In the case of a consumer loan (loan), you must return the amount paid for the goods and reimburse interest and other payments under the loan agreement.

Common problems

The seller refuses to accept the bed for warranty repair and sends to service center manufacturer.

You have the right to file a claim with both the seller and the manufacturer. By sending you to the manufacturer, the seller wants to relieve himself of additional responsibilities.

At visual inspection the seller blames the buyer for the breakdown and refuses to accept the bed under warranty

If you are sure that the malfunction was not your fault, ask for an expert examination.

If you have already tried to return the goods to the store and were refused, ask our lawyer and he will tell you how to act in your situation.

When buying furniture in a store, every consumer should know that it is possible to return it back or exchange it for another only if it has flaws. If the furniture does not suit you in size, color or other parameters, but is of high quality and intact, returning the furniture is impossible.

What to do if you received defective furniture?

First of all, you should contact the store with a request to replace the product or return the money. After refusal, give the seller a written claim (there is information about its contents on our website, which can also be obtained by phone hotline). If you are again refused to return the furniture, you need to conduct an independent examination, and its results are attached to a repeated claim to the store (you should also demand a refund for the examination).

If in this case the money for the furniture is not returned to you, then go to court.

No matter what the sellers tell you, know that the law is on your side!

It is worth remembering a few more rules:

• present your claims to the selling party only in writing and require a receipt. Only in this case will you be able to prove in court when and with what claims you applied to the store to return the furniture;
• if you have a warranty card for the product, then the seller, not you, is obliged to do expert assessment and prove that he provided you with a quality product. And you, in turn, can challenge the expert’s conclusion;
• in the event that the warranty period has expired or there is no warranty, you do the examination yourself;
• The period within which you are required to return the money is 10 days.

The specified list consists of 14 items of groups of types of goods, eight items have explanations or explanations given in brackets.

The main problem in interpreting the List is precisely this - the role of transcripts or explanations is unclear. In some cases these are examples of certain categories of goods, in other cases these are peculiar sub-lists. At the same time, some of the explanations are given in the form of open lists, that is, it is possible to continue the associative series, for example, item 2 of the List: “Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products)”, and some are in the form of lists for which there is no indication whether they are open or closed, but it can be assumed that these lists are closed.

From this it becomes unclear how to treat the information presented in the List in brackets: either accept them as an imperative norm, or simply as examples of basic information stated outside the brackets. It must be said that the difference here is fundamental and when different approaches completely different results are obtained.

For example, what to do with a buyer’s request to replace a sofa if the sofa was sold alone, without any accessories? The text of paragraph 8 of the List itself reads: “Domestic furniture.” If we take this literally, it turns out that since the sofa is furniture for household use, it cannot be exchanged or returned. However, in parentheses there is Additional Information: "furniture sets and sets." If we take this explanation literally, then the sofa is subject to exchange and return, since it is a single item, that is, not a set or set.

At the same time, except for the explanations given to the list items in brackets as closed lists that have mandatory application, then any piece of furniture, regardless of whether the item is part of a set or set, cannot be exchanged or returned on the basis Article 25 of the Law "On Protection of Consumer Rights".

The items in the List indicate the types of goods to which this article applies, and in this case legal norm It has direct action. Certain products are indicated in brackets as examples, and the list of these examples is by no means exhaustive, and this was not the goal in preparing the document. This is clearly evident from the text of the explanations given in brackets to paragraph 4 of the List in relation to such type of goods as textile products: “cotton, linen, silk, wool and synthetic fabrics, goods from nonwovens type of fabrics - ribbons, braid, lace and others." That is, the creators of the document directly indicated that this list it simply cannot be closed.

It follows from this that the general concepts of the List, set out item by item outside of brackets, are subject to mandatory application. The concepts stated in brackets are not mandatory for use in terms of interpretation of individual items of the List, since they are only examples general concepts, outside the brackets.

However, as has already been mentioned in relation to other controversial issues in consumer protection law, arbitrage practice often differs from theoretical calculations. Judges often do not have the time to deal with the complexities of presenting thoughts in Government decrees, but at the same time there is often a desire to help the consumer even when he is not entirely right. Therefore, most courts interpret the List of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration in a way that is beneficial to consumers.

Therefore, a single bed, like any other single piece of furniture of proper quality, is subject to exchange/return on the basis of Art. 25 of the Law of the Russian Federation, but this, unfortunately, depends only on the qualifications of the judge.

Find out if it is possible to return the bed back to the store and get your money paid for it.

Let's consider two possible cases, in which it may be necessary to return the bed back:

The bed you bought turned out to be defective (poor quality, deteriorated, torn, fell apart, etc.) and at the same time you believe that this was not your fault, but the fault of the manufacturer or seller.

I just didn’t like the bed I bought because of the color, appearance, due to other characteristics or simply did not fit in size.

Free consultation goods return lawyer!

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If the product belongs to the - category, then the warranty period for it may begin to run from the beginning of the corresponding season;

if the product belongs to the group -, then special rules for its return apply;

If the product belongs to the group -, then special rules for its delivery apply.

Returning a bed of inadequate quality, how to return the bed and get money

Bed return period

The bed can be returned during the warranty period, and if the warranty is not established or has expired, then within two years from the date of delivery of the bed.

What can you count on

You can return not only the money paid, but also fully compensate for the losses incurred as a result of the sale of a low-quality (defective) bed to you;

if the bed was purchased on credit, then the money paid for it will be returned to you (in the amount of the loan repaid on the day of repayment), and the loan fee will also be reimbursed;

Free consultation with a lawyer on returning goods!

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

If, at the time of making a claim, the bed costs more than it was purchased for, you have the right to demand compensation for such a difference in prices.

Don't forget to take the following documents with you:

warranty card;
general passport ();
a sales or cash receipt for a purchased bed, but if such documents are missing, you have the right to refer to witness testimony.

If the seller does not agree to return money for a low-quality bed under warranty

Refund: If the examination establishes that the bed has deteriorated through no fault of the buyer himself, then the seller is obliged to return the money paid for the bed; otherwise, the buyer will have to reimburse the seller for the costs of storing the bed and conducting the examination.

If the seller does not agree to return the money for a low-quality bed for which the warranty has expired or was not installed.

bed examination: If the seller does not agree to return the money, the buyer must independently examine the goods. In this case, the examination is carried out at the expense of the buyer, since the responsibility for proving that the defects of the bed arose before they were transferred to the consumer or for reasons that arose before that moment lies with the buyer.

Refund: If the examination establishes that the bed has deteriorated through no fault of the buyer himself, then the seller is obliged to return the money paid for the bed.

Returning a bed of proper quality, how to get your money back

Bed return period

A bed of good quality can be returned within 14 days, not counting the day of purchase.

return conditions

You can return the bed if it:

does not suit you in shape, dimensions, style, color, size or configuration;
has not been used, its presentation, consumer properties, seals, factory labels have been preserved;
does not include this one .

What can you count on

If the seller does not agree to return the money for a quality bed

Going to court: If the seller refuses to comply with the statutory requirements even after receiving a written complaint, it is necessary to go to court with an appropriate demand.