Why is mobile Internet reception bad? Why doesn't the Internet work on my phone?

Hello, dear readers and guests of our portal.

Have you ever wondered why the Internet does not work on your phone??

But there are enough reasons for this phenomenon a large number of. The main problems are usually associated with a poor signal from your network, faulty equipment, or missing or incorrect settings. Let's figure out why the Internet doesn't work

There are quite a lot of reasons and universal method there is no solution to them. After all, in order to eliminate the reason for the lack of Internet on your phone with a hundred percent probability, you must first this reason to figure out.
In this article we will look at all the most common reasons for the lack of connection on the phone, why the Internet disappears, and how to set it up in one case or another.

Our instructions will be relevant for almost any telecom operator (Yota, MTS, Megafon, Beeline) and the device you use.

Why there is no Internet and how to restore it on your phone

IN modern world wireless communications and high speeds, people almost cannot do without the Internet. And if suddenly for some reason the phone does not want to connect to the Internet, or the pages load quite slowly when surfing the Internet, this causes irritation. Let's not give in to excessive emotionality and panic. We will tell you how to fix the most common problems associated with the lack of Internet.
Reasons for the lack of Internet on the phone

For each reason we wrote detailed instructions, following which the problem will go away as quickly as possible.
So, the Internet may be absent for these reasons:

• Your device has not been automatically registered in the operator’s network;
• The phone settings are lost;
• Data transfer is disabled on your device;
• The subscriber is outside the network coverage area (this is typical for areas with poor signal);
• On the operator’s side, technical work is being carried out;
• The allocated Internet traffic within your tariff plan has expired;
• The phone is out of order;
• The device balance has run out of funds.

And it's not full list, but only the most common reasons for the lack of Internet on the phone.

ATTENTION: remember that in order to eliminate failures in the absence of the Internet, you need to first find out the reason for this, and we recommend that you read our article to the end for a clearer understanding.

There is, of course, an exception to the rule when the work is carried out on the operator’s side, and in this case you will not be able to independently eliminate the cause of the lack of communication.

If the Internet is disabled by the operator

If suddenly the Internet on your phone stops working, do not rush to immediately rush to change the settings. No matter how trite it sounds, the most common reason for the lack of Internet is the initiative of the cellular operator. Quite possible. That you simply ran out of traffic, or your Internet access was disabled until the end of the billing period.

How to fix this problem

And we won’t explain it to check it. This is described previously in other articles and any subscriber should know how to check the account balance and the amount of available traffic. Also, special USSD commands and personal accounts are available to subscribers of any operator.
You can request information about how much Internet traffic you have left at any time using special commands:

• Operator TELE2: you must enter the USSD command *155#
• For Megafon this command will look like this: *158#
• <Beeline suggests using the voice menu and to do this you need to call 06745
• Remaining traffic on MTS are output by USSD command: *111 *217#

If, when using the command data, you receive a message that your traffic has been used up, we recommend purchasing additional gigabytes of Internet, or switching to another tariff with more traffic. You can find out more about tariff plans on our website.

If there are no Internet settings on your phone

Another of the most common reasons why there is no Internet on your phone is that you have missing settings.
Universal Internet settings on your phone for the most popular operators

If, for example, you were working on the Internet, and after turning off and rebooting the device, the Internet disappeared, then the most likely reason is that your settings have simply gone wrong.

Check the settings on your device to see if they match those recommended by your operator.
In case you don't know how to set up your phone, then you need to contact the help center, or use the USSD command to get automatic settings for your phone from your cellular operator.
Commands for getting Internet settings:
If you are a YOTA subscriber, then you can get the settings for your phone using your Yota personal account

• Beeline subscribers you need to use the voice menu by calling 06503
• Tele 2 also offers to order settings by calling number 679
• MTS- receipt is carried out after sending an SMS to number 1234
• Megaphone- also SMS to number 5049 only with text 1

ATTENTION: if you are a subscriber of another mobile operator, whose services are not so widespread in Russia, we recommend that you contact the help center for help. Upon request, your Internet settings will be sent to your number.

In the event that you still don’t even have the field for receiving Internet settings, then read on.

By the way, if you are interested in tariffs with favorable Internet rates, you should pay attention to the ones from MTS.

Other reasons for the lack of Internet on the phone

If all of the above did not help, let's look at other reasons for the lack of Internet:

1. If you suddenly have no Internet due to problems with your device, remember that nothing is eternal in this world. Your phone could simply be faulty.
2. If you do not have the skills to repair cellular and other mobile devices, then in this case we recommend that you shave your hair at a service center, where they will definitely help you.
3. Also Data transfer on the device may be disabled. In order to correct this reason, you need to check whether you have a special function enabled that makes data transfer possible.

This function may differ in different phone models, which is why it is impossible to consider all possible options within the framework of this article. Please refer to the instructions for your device.

On most devices that run on the Android OS, connecting the data transfer function is carried out by using the menu function.

The menu can be accessed by swiping your finger from top to bottom on your phone screen.

• Internet access is the same may be absent if your operator is currently carrying out technical work. There may also be no Internet if the network is overloaded. In this case, you should call the hotline of your mobile operator and clarify this point.
• You have run out of money on your balance. This is another fairly common reason for the lack of Internet. Most likely you did not have the required amount to pay for your package monthly. Or the money was written off due to the connection of a paid subscription. To solve this problem, we recommend that you top up your account and subsequently monitor the balance of your phone.
• Also pay attention to the signal strength in the coverage area of ​​your operator and your location.. It is quite possible that there is simply no signal, and therefore there may be no Internet connection. In this case, you just need to move to a place where the coverage signal is strong and stable.

Now you can deal with most of the reasons for the lack of Internet and the question of why there is no Internet on your phone will visit you as little as possible. We will also be very grateful if you add our instructions to your bookmarks, so that you can return to it as quickly as possible and share it with friends on social networks.

I don’t know which Internet is not working for you: mobile, 3g, Yota, Mts, Beeline, Tele2, Megafon, Kyivstar, Life or any other.

Also, I can’t determine what version of Android you have: 7.0, 6.0, 5.1, 5.0, just like on what device the Internet stopped working - on a phone, on a Samsung Galaxy a3, asus, Lenovo, Sony xperia, zte, lg smartphone or on a Samsung tablet, oysters or snow leopard and so on.

I only know that you now have grief and joy - grief, the Internet does not work on your Android and joy - you still have access to the network to find solutions to what to do to fix the connection.

There are many reasons why, when the Internet is paid for, it does not work or works poorly, or rather slowly, among users of smartphones, phones and tablets with the Android OS.

Of course, I will only focus on the basic lack of Internet connection on the phone via a SIM card (SIM card) and Wi-Fi (wifi) with the Android system.

I think everyone understands that the quality of coverage has a great impact on the speed and performance of the Internet.

NOTE: if the Internet was available and disappeared, then I recommend that you first reset the network settings. How to – (this is not a hard reset and all your files will remain intact)

The most common reasons why the Internet stopped working on Android

The most common reasons are at the same time the simplest, but to fix them, basic knowledge of the settings of your phone, smartphone or tablet is still required. Here are 6 main reasons:

• The first is that if the mobile Internet or 3G does not work, you simply may be out of coverage area. What to do? Go to a place where the network will be available.
• The second is a zero or even negative balance in your account. What to do? Top up your SIM card.
• Third - the “Data Transfer” service is not activated. What to do? Contact the operator to get it connected.
• Fourth, the access point is not configured correctly. What to do? Setting up an access point depends on your provider. Contact him for setup details.
• Fifth – mobile Internet is disabled. What to do? Open “Settings” and select “Wireless & Networks”, “More”, or “Advanced” (depending on the Android version). Then “Mobile network” or “Mobile networks”. In this section, check the box next to “Data transfer enabled.”
• Sixth - the android did not automatically register on the network. What to do? Reboot your device manually

Mobile Internet or 3G does not work on Android via a bad APN

Let's start with the most common problem - APN. For the Internet to work, the APN must be correctly configured on the phone.

For different operators (Yota, MTS, Beeline, Tele2, Megafon, Kyivstar, Life), these parameters are completely different.

The easiest way is to ask the provider's employee to set up an APN, but not everyone is ready to do this.

I don't know if this is mandatory, but it would be good for the employee if he helped the client.

Moreover, this is not a complicated operation. However, if you are far from the operator, you can call him or look at the settings on his website.

After updating your Android smartphone or tablet, the Internet stops working - how to fix it

The very first thing you should always do if the Internet on your smartphone, tablet or Android phone disappears or stops working is turn it off and remove the battery for a few minutes.

The method seems naive - you can believe me or not, but it fixed my mobile Internet several times.

A more effective and at the same time not very desirable option is a reset to factory settings. It is better to use it when nothing else helps. Who doesn't know...

The next reason why the Internet may not work is a virus that blocks your access to the network, or you yourself installed some malicious programs.

In this case, resetting will also help. Just be sure to check the SIM card in another phone before doing this.

You should also remember that mobile Internet may not work if the smartphone was dropped on the floor or hit against a wall - the days of unbreakable Nokia 3310 are already over and modern phones should be treated gently and respectfully.

Internet does not work on Android via Wifi

It happens that the phone cannot connect to the Wi-Fi network or it connects to Wi-Fi, but the Internet does not work. If you only have one network, this may be due to your router settings.

In the case of a home network, check the encryption settings in the router (if your smartphone does not detect the network, you can temporarily disable encryption).

Changing the 802.11 router settings may also help, configure the router from "a" to "b/g".

Unfortunately, not all routers interact correctly with specific phone models.

If your smartphone is not connected to any network, you can delete all saved WiFi networks. Touch and hold a network until a menu appears.

In general, the Internet on your smartphone should work with any modern router (which is currently on the market for sale).

To be honest, the last time I had a problem was with the D-Link 524 router, but it is no longer produced.

It didn't work with any Android device, at least not with stock settings.

What helped me then was the decision to create an open Wi-Fi network and set up filtering of Mas addresses.

At the moment I am using the FRITZ 7490 router, which works great with any Android device.

I dare say that the correct router configuration will allow you to connect to the Internet without any problems.

Cases in which it is not compatible with smartphones or tablets are already rare and are often caused by a lack of knowledge about these devices.

Internet does not work on Android - airplane mode is on

Most Android users, especially beginners, do not understand that one simple action can turn off the Internet on your smartphone.

Therefore, make sure that the settings allow data transfer. Make sure you don't accidentally turn on Airplane Mode.

This mode is most often found on a wireless network and should always be disabled, unless of course you are really on an airplane, although now it seems that the Internet has already been allowed on airplanes or is being considered to be allowed.

The Internet on the phone still does not work - how to fix it

There is another method that can be taken into account if nothing else fixes the network.

It involves removing the battery from the phone while it is turned on. Then, once the battery is out, hold the Power (Off) button for 30 seconds and release.

Insert the battery and turn on the phone. If this does not work, then there is nothing left to do except reboot the smartphone to factory settings.

That's probably all. Of course, the reasons are not all, but in order not to waste your time, at the beginning of the recording I mentioned that I would only touch on the basic reasons.

If you couldn't fix your Internet, write in the comments - we'll solve the problem together. Good luck.

The Internet on your mobile is more vulnerable to external conditions than laptops and computers. The signal largely depends on 2G and 3G coverage areas, Wi-Fi points, the power of broadcast stations, weather conditions and your personal karma. Very often, mobile Internet slows down or disappears altogether at the most inopportune times. Bad luck or should you have a serious conversation with your mobile operator?

Let's find out!

The main reasons why your Internet may slow down or disappear:

1. Mobile traffic has run out, the speed will be reduced until the end of the day.

If you are an active user of the mobile Internet, you have already encountered a similar problem.
What to do? There are several options: switch to expensive unlimited tariffs, buy additional traffic. In general, the solution in this case is simple - pay money and control the speed.

2. Weak Wi-Fi connection signal. You are far from the router or too many people are using the channel.

What to do? Stop catching the Internet under the windows of the establishment, go inside and order something. And Wi-Fi will be a blessing to you.

3. Weak cellular network signal - does not pick up 2g/3g network. Now the 3G coverage of mobile operators is very small - Kyiv and several other regional centers (Kharkov, Odessa, Lvov, Dnepropetrovsk, etc.).
What to do? Leave the forest and move to those areas where there is definitely a good signal. For those who are especially patient and persistent, stock up on food and wait until widespread 3G coverage appears in Ukraine.

4. Too many apps. When you close an app, it remains in the background to speed up access the next time you access it. Everything would be fine, but some applications also load your Internet channel and eat up RAM.
Therefore, use programs that will shut down applications and delete temporary files. For Android - Du Speed ​​Booster, Advanced Task Manager/Killer. iOS closes and freezes background applications on its own. In general, remove unnecessary applications. They may conflict with each other.

5. The browser “eats too much RAM.” As with apps, you may have too many widgets and extensions installed.
What to do? Remove extensions one by one and identify the saboteur. Or just remove all unnecessary extensions. And the browser will load faster.
Also try changing your browser.

6. Any operational errors, viruses or glitches. If the previous methods did not help, you may have caught some kind of virus or glitch.
What to do? Take it to a service center or a specialist, they will help you.

7. You were in the wrong place at the wrong time. Let's say you're trying to get online at lunchtime. In the mall. Sitting in the food court area. It’s not just mobile internet here, even Wi-Fi is hidden and doesn’t shine through.
What to do? Remember that you just need to find a slightly less densely populated area. In general, get out of crowded areas and get a signal.

Mobile traffic volumes are growing faster than operators can build networks.

Mobile traffic in general is consumed very unevenly. If you can answer a message or check a map while running, then watching a video or working with applications is much more convenient in a relaxed, seated state. On average, 70 to 80% of mobile traffic is generated indoors.

2 magical ways to get your internet speed back
(in addition to the above)

1. Turn off your Internet connection and then turn it back on. Doesn't help - restart your phone. This magical procedure has a calming effect on the body and really helps in some cases. If it doesn't help, breathe a sigh of relief - you did everything you could. The problem is not with you, but with technology or the injustice of the world.

2. Go to and check your Internet speed using the mobile version of the SpeedTest service. You will immediately understand where the problem is - there is no connection, a problem in the network or inside your phone. If you are not satisfied with the speed results obtained from the test, contact your ISP and ask for help or demand an explanation.
I wish you stable mobile Internet and good mood.

A phone or tablet ceases to be so useful and interesting if you have no internet access, social networks, the latest news and the opportunity to get an answer to any question. If you still have a problem connecting to the Internet on your Android device (tablet or phone), you can always find out the reason and fix it.

The very first action that needs to be taken if it is impossible to use the global network is check balance, the operator often restricts access to the Internet with a zero or minimal negative balance, even if there is free Internet traffic. If the balance is positive but there is no access, we check the device further.

Most phones provide presence of two SIM cards, in the phone settings there is an item “SIM card manager”, there you need to select which card will be responsible for access to the Internet (a situation may arise when it is set in the phone that SIM card number two is responsible for access to the Internet, and its not there at all).

If the balance is positive, the desired SIM is selected, but there is no access, check whether it is enabled data transfer, to do this, lower the top curtain on the device’s working screen and turn on mobile data; if a miracle does not happen, it means it is not installed on the phone settings.

The easiest way to get automatic settings- call your mobile operator. There you can also check whether your room has all the necessary services for accessing the Internet (data transfer service). The operator number is most often indicated on the SIM card itself or in the service agreement.

There is another simple way to get automatic settings - remove the SIM card from the phone and install it again, the cellular operator reacts to the new registration of the SIM on the network and sends the settings as an SMS message independently. Settings are enough install and reboot the device. It happens that the device does not support automatic settings (for example, the device is not certified).

If for any reason the automatic settings did not come to you or did not suit you, you need to register manual settings.

Manual Internet setup

Open the phone menu and look for “Settings”

Select from the menu “Wireless networks” (or “More...”, or “Advanced”) → “Mobile network” (or “Mobile networks”, or another similar name) → “Access point” (or “Access points”, or “ APN").

Press the soft key (touch key) with the image of a square (or the + icon in the upper right corner of the screen), select “Create” or “New access point”

We register the operator settings (access point name, APN, password, username). Video on manually setting up mobile Internet for the main operators in Russia, Ukraine, Kazakhstan, Belarus can be found at Settings are written in Latin. Each operator has its own settings, which can be found on the official website.

Press the soft key (touch key) with the image of a square (three dots in the upper right corner of the screen can also perform this function), select “Save”.

We mark the access point with a tick.

Reboot the device. An Internet connection icon should appear at the top of the screen.

The settings for tablets and phones are identical.

If you followed all the instructions correctly, then most likely you are already using this benefit of civilization and are aware of the latest events. If, however, difficulties arise and you are unable to cope with them on your own, contact a communication shop or Internet provider, they will certainly help you.

Modern programs and services are firmly tied to the Internet. Network games; streaming content: video, audio, radio; as well as applications for work and entertainment are useless without a network connection. Therefore, low Internet speed does not allow you to perform daily tasks in full. Why the Internet works poorly and slowly, why it takes a long time to load and what to do to fix it, you will learn from this article.

Router speed limit

Open your router's control panel and check your internet bandwidth settings. Increase the value if necessary.

It is also recommended to measure Internet speed using a router and directly connecting the cable to the computer’s network card. If there is a noticeable difference in speed, the probable reasons why the Internet is slow are as follows:

1. The router is malfunctioning. Sometimes resetting the settings and re-configuring, changing the firmware helps. Less commonly, the router needs to be replaced due to an irreparable breakdown/defect.
2. The maximum throughput of the router is lower than the speed provided by the provider. Just replace the router with more bandwidth.
3. The Internet cable in the provider's equipment is not connected correctly. There are common cases when a technician connects a network cable to a service port instead of a regular connector. When a router is detected, the speed automatically decreases. Therefore, it is important to inform your provider about a decrease in speed when using the router, in order to troubleshoot the problem.

Cookies are full

With each new visit to the site, the browser saves to disk some temporary files called cookies. The data stores information about site settings and speeds up identification. When you visit the resource again, the browser accesses the disk for the cache to speed up page loading. If the disk is slow and/or full of files, the duration of opening a page increases due to the cost of searching the cache. Therefore, clearing cookies sometimes helps speed up page loading. To delete the cache, open your browser settings, select the appropriate section and delete temporary files.

However, this method will not help if the problem is that your Internet is slow to load files, then the reason for the poor performance is somewhere else.

Network card drivers are outdated

Check for updates to your network card. Sometimes developers make corrections to previously found errors and optimize overall work, which helps improve and speed up data exchange. If support is discontinued, a pluggable network card with support provided will work as an alternative.

Outdated computer

The speed of the Internet is also affected by the components of the computer. Morally and/or physically worn out components reduce page loading speed, downloading or file transfer.

It is worth paying attention to the condition of the hard drive. A slow, worn out and fragmented HDD negates all the benefits of high-speed Internet. Therefore, replacing the HDD with an SSD will significantly improve the computer's response. At the same time, it is important to correlate the update of some components with the overall assembly. Sometimes it makes sense to replace the computer completely. And in some cases, improvements are visible after installing an SSD and increasing RAM.

This point also disappears if yesterday your Internet worked quickly, but today it has become slow.

Energy saving modes activated

Some network cards support "green" technologies aimed at saving energy or optimizing the Internet. Sometimes these features don't work correctly or limit your bandwidth when you need maximum speed. Therefore, it is worth opening the properties of the network card in the “device manager”, and on the “advanced” tab, select and disable automatic speed limiting functions and other “green” technologies.

Also open the “power supply” section of the computer, where you can select balanced or performance mode. If the modes have changed, reset the settings to eliminate power restrictions.

Viruses and malware

When the Internet is slow, it is important to check the system for viruses. Because malware degrades system performance and reduces Internet bandwidth by loading the channel and/or deliberately using traffic redirection.

Applications running in the background

It is also worth checking programs running in the background, for example torrent clients and file download managers. Pause or limit your download speed.

It’s also worth paying attention to third-party programs. Check the list of installed utilities. Remove programs you have not installed, including plugins and services of various search engines. You should also not keep “optimizers” on your computer that are supposedly aimed at improving the performance of memory, the Internet, system resources and services. Since such programs sometimes worsen the operation of the OS and slow down the Internet.

If you like to spend time playing online games, check if updates are being downloaded. If necessary, set a limit on downloading updates.

Applications running in the background can cause your Internet speed to slow down.

Tariff plan

The speed of the Internet is affected by the speed described in the provider’s tariff plan. The measurement is made in the form of received traffic volume per second. At the same time, some companies cleverly present speed by indicating “Mbit” instead of MB, which leads to confusion. So the “large” figure of 20 Mbit is equal to 2.5 MB. Therefore, a 100 MB file will download in 40 seconds, not 5.

It is also important to carefully study the terms of the tariff plan for hidden restrictions. For example, a provider is ready to provide unlimited Internet at a speed of 40 Mbit, but indicate in small print that the speed will automatically decrease to 4 Mbit when downloading 100 GB per month.

Users are often lured by high speeds of 100-150 Mbit. At the same time, they do not inform that the declared speed applies only to a local, internal, network with limited access to information. While the speed of global access is noticeably lower.

The reason for slow Internet may be in the tariff plan, if you did not switch to another tariff and did not notice any jumps in network speed.

Activated VPN

The Internet works slowly if a program for redirecting traffic is installed or a VPN plugin is active. Incoming and outgoing traffic passes through a virtual private network, which allows you to change the actual location, thereby gaining access to resources and services that are not available in a particular region. At the same time, the boarding school’s bandwidth is reduced by 10-20 times, for example, 3 Mbit instead of 70 Mbit without using a VPN.

Typically, speed limits are present in free virtual networks. In paid subscriptions, the bandwidth is higher. Therefore, it is rational to disable VPN and traffic redirection functions unless absolutely necessary.

Aggressive advertising

The presence of a large number of advertising banners reduces the page loading speed. Pop-up windows with music or video accompaniment actively consume traffic. On such sites, it is recommended to enable AdBlock, an ad blocking program. The utility is available for download from the internal program stores of most popular browsers.

Firewall active

The Internet is often slow due to the antivirus and/or firewall. Because by default, programs are configured to scan all incoming and outgoing traffic. Therefore, it is recommended to measure Internet speed with and without antivirus/firewall enabled. If there are restrictions, you should change the settings or find an alternative program where the Internet speed is not limited.

Problems with the provider

The speed of the Internet is largely influenced by the service provider. Some unscrupulous companies deliberately cut bandwidth in order to evenly distribute speed among other subscribers. Promote automatic reduction of speed when connecting a router or active traffic exchange. In this case, it is recommended to sever the relationship and use the services of another, honest provider. And frequent equipment breakdowns and interruptions in Internet supply are additional reasons for switching to another provider.

Conclusion

Low Internet speed is often caused by problems with the provider, wastage of traffic by background programs, failures in network equipment or an outdated computer. Therefore, it is important to diagnose problem areas one by one and troubleshoot problems. The article describes in detail why the Internet is slow and how to solve the problem. The list contains the most common reasons, including minor ones that users rarely pay attention to.