Why do I want to work in a travel agency. Travel agent: free travel or stressful work

Profitable travel agency [Advice to owners and managers] Sergey Vatutin

How to conduct an interview and identify real sellers

How to conduct an interview? How, when you are face to face with a candidate for the position of tourism manager, can you understand whether he is an ideal candidate or not? We are often deceived by the impression we get during an interview. There is a caste of people who have learned to interview very well, about whom you think: “Here is the ideal candidate!” doesn't bring cash.

But how can you calculate and recognize exactly who will bring money into the business? How to understand who the ideal candidate is from the point of view of sales, knowledge of the tourist base, and the company itself? Let's look at the stages and skeleton of the interview: how to conduct it, how it should happen, what to look for special attention.

First of all, you should pay attention to the first impression that you have about this person. They say that first impressions are deceiving, but pay attention to the first impression. A man came in and said hello to you. How do you feel about him? Did you like it right away or did you rather dislike it than like it? And this is very important, because in your field, your potential tourists, your potential clients will come to meet your manager. And it is very important what kind of impression it will make not only when talking on the phone, which is also important, but also when meeting with clients. Therefore, you must evaluate not only his manner of dressing, his smile, his gaze, what creates the visual first impression, but also his voice: whether it is creaky, or pleasant, or with a beautiful timbre. The emotional impression is very important aspect, especially in our field. Therefore, feel free to form a first impression about him, and then forget, because later it will get in the way, but note for yourself what first impression the person made.

Then ask him the following question: “Please tell us about your work experience, tell us about your sales experience. Where were they, what did they sell, how did they sell? – and listen to him. It is very important here what a person brings to the fore, what he himself considers important to convey, and what he considers unimportant. It is very important what a person highlights, whether he is proud of some of his successes or simply talks about processes. How does he formulate his proposals - in the format of results or in the format of processes? “I was engaged”, “I did”, “I committed” or “I did”, or “I attracted”, or “I formed a base” - perfect or imperfect forms of verbs. Pay special attention to this. Does the person speak the language of problems? Complains about his previous employer or speaks well of him, etc.

Next question: “Why are you leaving your previous place?” or “Why did you leave?” And here you must look again at his attitude towards the previous superiors. This is a good question from an employer’s point of view, because here you will understand how problematic the character of this person is. And if your manager starts complaining to you: “They promised me one thing, but gave me something else,” this is bad, but forgivable for one time. And then you ask: “Why did you leave that job? From Atlant+ Company LLC? I see it on your resume.” And again the person begins to complain, again he begins to speak in the language of problems... Oh! Even if he is handsome and formed you wonderful first impression - this is not your candidate. This is not your client, because the language of problems will continue into your daily work. A positive impression, a positive attitude towards your past experience is very important.

Ideal answer: “You know, money is still important to me, yes, I realized that I have grown to a certain level at my previous job, and I want to find a place where I can bring new clients, I can earn money for the company and I can earn more with her." This is a normal, honest, decent and good answer for a sales manager, because a manager who doesn’t want to earn more is bad. And if you are applying for a job yourself, here is also a hint for you to answer. This is a wonderful question, and it should not be omitted: “Why are you leaving/left your last job, what didn’t suit you there?”

Another good question is to understand what expectations he has in terms of finances. You can ask him this way: “Tell me, what was your payment/motivation system at your last place of work?” And here it is important that he explains, firstly, how much money he received, you can ask about this, and secondly, what was the logic of calculating salaries. What were the bonuses paid for (if any)? Was the bonus greater than the salary or less? What is his attitude towards the payment system? It often happens that a person applying for a manager position says: “I want stability. I want a bigger salary, interest is interest, this is, of course, good, but I have a family, children...” Unfortunately, this is also not your candidate. Again, a landmine that the manager stepped on, and this is important for you. Believe me, even if you lose a candidate, even if you feel sorry that he screwed up, you don’t need to justify him, because these are really important points: the craving for stability or uncertainty. If, on the contrary, he says: “You know, I sold, and they shackled me with a bare salary. I suggested that they give me interest, but they didn’t give it to me/reduced it,” - this is good sign. This means that the person is results-oriented.

The next question is also great. It refers to a person's ambitions. Ask him: “Mikhail, how do you see yourself in three or four years? By whom, how, what? Who are you, what are you?” And here a person can screw up again. In general, these questions are designed to make a person screw up. Many honestly answer: “I want my own business,” “I want my own business, I want to gain experience from you, then open my own.” Not your candidate - you understand that yourself. Or a person says: “I want to be the head of a department, I want to receive 100 thousand rubles. or 150 thousand rubles,” is a good answer. This means that a person represents his development and will develop. If a person says: “Well, I don’t know, I want to be a senior manager or I want to be a manager in a large company,” again a bad answer. You will understand everything yourself, just ask such a question - and you will see how funny the answers sound.

So, let's move on to the most important element of the interview, which is called the “sales game”, or sales simulation. You interrupt the conversation and say: “Okay, let’s play selling. Sell ​​me something, it doesn’t matter what you want” or “Please sell me a tour. Model the situation yourself as you wish. Either I call you, or I come to your agency. Shall we play a sale? A person can react in two ways. First, he may react like this: “Oh, you know, I’m somehow not ready,” or like this: “In real life I’m very cool, but now it’s like this... I can’t do that,” or “I won’t, I... what are these games? For what?" And this means he is not your candidate. If he can't lose the sale, it means his stress level has gone through the roof and he's curled up into a ball. The same will happen with clients, because selling is stressful, and you need to see how a person under stress knows how to work, and this is stress itself clean water. Or a person can say this: “So, first I’ll greet him, first I’ll say “hello” to him, then I’ll find out what he needs, then I’ll offer him.” - and here you must again pull him back and say: “Let’s speak directly, let’s be specific: I’m calling you and saying: “Hello. I wish I could pick something up." And it is very important that he switches to direct speech. In direct speech, this is a sales game.

So the first one is fundamental important point: whether he agrees to play or not. Of course, ideally he should agree. If he does not agree, this is a big reason to think, even if he has gone through all the previous points. This is the sales manager! He must always sell himself and easily navigate a stressful situation.

Next is a very important point. When you conduct a dialogue, do not be an inadequate client, be a completely adequate, ordinary client who does not twist his arms, who simply finds out and buys. What matters here is how the candidate conducts the conversation and whether he is leading it or you are leading it. He only answers questions, pauses and waits for your next question, or he took the initiative into his own hands, asks you questions, makes suggestions, comments, i.e. the main thing is that the manager leads, and not you as a client. This is important in any sales.

Important: does the manager ask questions on initial stage, does he ask questions such as: “Tell me, what is important to you when choosing a trip?”, “Tell me, in principle, can we also consider this hotel or some others?”, “Please guide me on the budget “or in general: “What do you expect from your vacation, what do you want your vacation to be like?” Questions other than standard reference questions, such as: “How many people will go?”, “Are there children?”, “For how many nights?”, “Where?”, “Hotel?” – “27,700. Expensive? Well, okay, it’s expensive, so expensive.” It shouldn't be like this! The key point is whether the needs are being removed or whether it is absent as a fact and the bombardment of offers and hot tours of some kind immediately begins. Or something even worse - throwing discounts: “We can give you a discount! Well, we have a good offer here, here’s a cheap, inexpensive hotel, good, good.” One of the most important elements when selling expensive tours – removing the need. You will never be able to sell at a high price if you do not address the needs correctly. Bombardment with offers is excluded.

Next: “Tell me, what was the final amount I got?” - and the manager answers: “52,700 rubles.” Does he pause? And if he does, and he most likely does, say: “Oh, how expensive, I didn’t expect it” - and look at him: what he will say, how he will behave, how he will react. It is important that there is a reaction. You are not conducting an interview to find out whether the manager exactly repeats the sales algorithm that you yourself came up with. The sales approach itself is important. His very mood, evasiveness, tenacity - this is important. Issues such as “expensive” should never be ignored. What will he say to this? He will argue with you: “No, it’s not expensive, we have the most the best prices! The most! It can’t be cheaper,” or he will immediately say: “Let’s give a discount,” or he will begin to wonder: “What exactly do you mean when you say “expensive”? Where exactly did you see a cheaper option? For how many nights? Yes... What kind of flight? What category is the hotel? This is already much better.

Further: “You know, others still had it cheaper, give me a discount, and then I’ll go.” Again - what is the reaction? Will the manager immediately throw around discounts or will he somehow negotiate discounts and generally hold them as one of the trump cards, but not the most important one.

And the most classic phrase you should say, attention: “Oh, thank you, Nikolai, I’ll think about it. I need to consult my wife. Thanks for the information, I'll call you." What will the manager do in this case? Will he say: “Okay, call, okay, we’ll wait. I have your phone number." Either he will simply take the contacts, or he will begin to work through this objection. If he asks: “Do you like this proposal or is something bothering you?” – then yes, give a standing ovation, take it right away.

So, it was an interview model, it was an interview model, a sales game model that reveals a person specifically from a sales point of view. A lot will be revealed to you. Feel free to play the sales game. A really useful technique.

Once you've played the sales game, be sure to sum it up. Say that in general it’s not bad, that it’s not great (thereby reducing his importance, because before that he could be like a pompous peacock, but here his arrogance will diminish a little), point out the good points, what you liked, so that he again doesn’t blown away, point out what can be fixed. Specifically, constructively, in the form of expert consultation. By doing so, you will show, firstly, your competence, show that you will teach, and that the sales culture here is highly developed. It is very important for a good salesman that his manager is a better salesman than he is. And at the same time, you will reduce his importance, which is again quite important so that he does not twist your arms.

And one last thing. If you see at this stage that the manager is really good, that he is a very smart and worthwhile candidate, that you really like him, grab him right away. Negotiate about money and ask when he is ready to go to work. There is no need to leave a week to “think”, because good tourism managers are immediately sorted out.

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Looking for a travel job

Jobs in tourism attract job seekers with the opportunity to see the whole world. I hear this almost always from new employees. Experienced employees are willing to bet that not everything is so fabulous. Every medal, even the most expensive one, has a downside. Our foreign partners organize so-called information and familiarization tours for employees of travel agencies. I’ll say right away: there are never free tours, and the conditions are completely unroyal! The point of such trips is to see with your own eyes what we offer to clients, to receive personal experience and express an opinion that is far from the phrases from the advertising booklet.

Such tours are organized out of season, and these trips are very difficult. Every day the agent inspects several hotels, and in countries of mass tourism it reaches several dozen. Your head is spinning and you start to get confused. Experienced specialists make notes and comments for themselves, someone takes photos or videos. And newcomers just walk, look and admire. And in the end they can’t remember anything. Usually one day is left for rest, the rest of the time is working time. Partners look at who behaves in such tours, and if they understand that the agent is incorrect, he may be blacklisted and will not be invited to the next tour. You can travel around the world, but if an employee is constantly traveling, when will he work?!

Who works in tourism and why?

The labor market in tourism, like many others, is also experiencing a shortage of personnel. It is divided into two parts: these are young girls with no experience who believe that there is nothing difficult in this field, and experienced specialists who have worked in the industry for many years. The disadvantage of the former is not even a lack of experience, but that many do not want to learn.

People from the second category do not need to be trained; they come with a client base, which is good for the head of an agency, but there is also a disadvantage here. Such an employee wants to receive exclusive working conditions. They may not bring direct losses to the director, but the profit for the agency will be zero, since all of it will be received by the manager who brought the client.

Fabulous salaries in tourism are rare. There is a dual situation in the market: on the one hand, there is an oversaturation of supply, on the other, a reduction in the industry as a whole. Therefore, the salary range for a tourism manager is from 20 to 60 thousand rubles. But it all depends on the person and his desire to earn money.

The perfect travel agent resume

The most important thing in the resume of applicants in the tourism industry is work experience. But this does not mean that I will not accept a person without experience. It is important for me that the employee is interested in earning money, not receiving it.

Cliche phrases are often written on resumes: determination, responsibility, opportunity for career growth. You can look through dozens of profiles and not find a single worthy candidate. How can you talk about something serious? career growth at a travel agency? This work is very interesting, despite all the difficulties that you have to face every day. Increasing wages in tourism depends not only on management, but also on the employee himself. During the interview, I ask the question: “Are you ready to make efforts to attract new clients? If yes, which ones? If not, why not? Many applicants are willing to receive a small flat fee and not have to do anything else. I will refuse such an employee.

Personal qualities for professional growth

In tourism, attentiveness is very important, because a minor mistake in writing the personal data of tourists can lead not only to a fine, but also to the threat of trip disruption.

Punctuality, the desire to develop independently and constantly learn play an important role. Exploring new countries, excursion routes - isn’t it interesting?

And, of course, responsibility is extremely important! Here is an example, or rather, mine horrible dream, which I really hope will never happen in practice. A tourist must fly away on a long-awaited vacation and needs to get a visa. The employee carefully fills out all the documents and takes them for delivery. On the way, he loses his tourist passport. You can borrow money and pay for a tourist, but what to do with a lost passport?! To say that after this trust will be lost is to say nothing!

We teach you how to travel and sell travel

A travel agent can receive education at specialized higher education institutions educational institutions. When there was a boom in tourism, there were many educational courses on tourism. Now the industry is in decline - not only travel agencies are closing, but also educational institutions. But having a diploma, unfortunately, doesn’t mean anything.


Tourist routine

In fact, a travel agent has a lot of responsibilities: from maintaining cleanliness in the workplace to being ready to respond to their clients at any time of the day or night. The motto of our agency is: “Your personal consultant 24 hours.” The agent's schedule is irregular, especially during peak seasons. In the off-season the load is less. I do not force all employees to be at the workplace when there is no workload. Some are engaged in self-development, others come up with methods to optimize their work and attract new clients. I welcome and encourage this.

Each agency has regular clients, and we maintain their files. We store all the data so that we don’t have to ask you to send the same documents every time. We keep a history of trips, wishes, comments. Our regular clients do not need to explain what they want to get from their vacation. They only say dates and wishes for choosing a country. Everything else is our work. Moreover, this part of routine duties is the most creative, providing an opportunity to please and surprise the client, to guess his desires.

Nothing to hide

In other industries, the practice of non-interference by a specialist in a client’s decision has been adopted. With us it's the other way around. If we are talking about regular clients, then I already know what they need, and I advise based on their preferences. But if a client chooses a country or a hotel himself, I always talk about the nuances that can ruin the vacation or upset the tourist. But I never insist. This is a person’s personal choice, and must be taken into account.

For example, a couple of years ago several of my clients wanted to New Year go to Egypt. I didn’t refuse them and lose clients. The result, I think, is well known. The Egyptian route was closed, and the issue of return had to be resolved Money. One could say: “Take care of yourself, you chose this country, now these are your problems.” But I can’t afford it, and for several months I fought with partners to return the funds to my tourists.

Nervous work

There have always been and will always be difficult clients. It’s very difficult with people who are used to criticizing everything and seeing bad things even where they don’t exist. It’s difficult with those who first ask about the size of the discount, without even saying what they want. Any work must be financially rewarded.

The situation in the tourism market is very difficult now. The crisis, sanctions, imperfect legislation and, unfortunately, dishonesty and financial dishonesty of partners have a very negative impact on the agent’s position in the market. After all, a tourist comes to the agency and trusts us, but we are not the last authority and cannot control or influence all the links that are involved in this process. Unfortunately, this cannot always be explained, and some colleagues face their clients in court, although the agent did his job 100% or more. But the argument is simple: “We came to you, so you should be responsible for everyone.”

Profession without career

The manager's job is a bit routine from a technical point of view. But it is very diverse: new clients, new requests, new countries, new hotels. Career development occurs in a horizontal plane. There is no step-by-step promotion from an ordinary employee to the director of your own agency. I can’t call this a career prospect, I consider it more of a transition to new level. For an agency director, knowledge of tourism alone is not enough; he must understand both accounting and legislation, and know the work of a manager. You can hire employees who will be responsible for a certain segment of work, but this is financially expensive. I know several examples of former agency directors who closed their companies and went back to being hired employees because they did not want the huge responsibility on their shoulders.

Sometimes employees leave. Some went to larger agencies, some went to a tour operator, and some, completely disappointed, left tourism altogether. Some people don’t even want to hear about tourism anymore, others remember this experience with warmth!

One of my partners had a travel agency in another country. Everything got boring and she closed it. I went on vacation to Georgia, and fell in love with this country so much that I stayed there and opened... yes, yes, a travel agency! She studied the history of Georgia and, being a director herself, often accompanies groups as a guide.

“Work for the young”?

Many people believe that a tourism manager is a job only for young people. But I don’t agree that in tourism, employees over forty years old are rare specimens. On one information tour I met an agent who was 72 years old! She has more enthusiasm and energy than some young girls. I really respect such people.

What do travel agency managers ask when they are looking for employees? "Need good man, find us a good manager." We have written a lot about how to prepare a job seeker for an interview, how to write a resume correctly, how to impress an employer, etc. However, the employment process is a mutual process, and I really want employers this process was taken more seriously. You are interested in a “good person” being a certain gender, a certain age, maybe a certain appearance or zodiac sign, so that he is not late, so that he is sociable, neat, and not a slob, attentive, and not absent-minded nerdy, trainable, proactive, but to the extent that he knows how to sell, and not just serve duty in the office, etc. I am sure that you will ask all the questions you are interested in about education, work experience, why a person wants to work in the tourism industry, where he sees himself in 5 years and a lot of standard questions. Do you check his professional skills? At least basic ones? I do not pretend to be the ultimate truth, and I offer 18 questions that should be asked to any applicant . These are mainly questions on geography. As my experience shows, not many people who aspire to work as a tourism manager have a good knowledge of geography. Do you want to ask these questions during a meeting, do you want to do a survey and then discuss the answers with the applicant. You can change the questions based on the specifics of your travel company, but this is the minimum that even a beginner should know. who comes to you to get a job.

1. Name the capital of Australia
2. What are the Benelux countries?
3. Name 3-4 countries with a visa-free regime for citizens of Ukraine.
4. What does “Schenge Agreement countries” mean?
5. Name the resort(s) on the Adriatic coast of Italy
6. The Loire Valley is a popular tourist region of which country?
7. Name the 4-5 largest mass market tourism operators.
8. Name specialized operators in Greece, Italy, Croatia.
9. Which countries does Ukraine border on the west?
10. Decipher: 1DBL TWIN for 2 Pax, FB, SV. 1 DBL for 2 Pax+1Ch (7), All, MV
11. On which coast is the resort of Hurghada located?
12. What is a “chain hotel”?
13. What is a "package tour"?
14. What is “lowcos” (low-cost airline)?
15. What is the "off season"?
16. What is a charter flight?
17. The cost of DBL TWIN is 120 dollars per day. What is the cost of accommodation for one person for 7 nights.
18. New Year's Eve, December 31, 8-9 pm. Call from abroad. Your tourist is calling, who got lost while walking the streets in Budapest. You are the manager of a travel agency. A tourist tearfully asks you to help him find his way to the hotel where he lives. He doesn't remember the name of the hotel, where he is this moment He does not know. No one around him understands Russian, and he doesn’t know a word of English, much less Hungarian. And soon, very soon, the New Year is coming, and tourists don’t want to celebrate it somewhere in a dark alley under the terrible name Przmistromza. You are his last hope.What are your actions in this situation?

Instructions

If you have been offered less pay than you expected, find out under what conditions and when you can expect it to increase. Do not overestimate your requirements if you do not have experience in the tourism industry. To dictate terms, you need to have your own base and certain developments. But in a year you will be able to claim more - in this company, or from its competitors.

Video on the topic

Sources:

  • How do they work in a travel agency?

A job interview is always a very sensitive moment. Especially if this is not the first attempt to get the desired position. The main thing is to make it clear that you are a confident and knowledgeable person.

Instructions

Compose. It should contain all the necessary information about you. Please provide your personal information, address and contact numbers, Family status and places of previous work. The resume left after the conversation will not go unnoticed, since this indicates your serious intention regarding the position and readiness for the work process.

When forming a first impression, it is relevant in Lately is the visual factor. If a person is pleasant in appearance, then it will also be pleasant to work with him.

Try not to be too assertive, but also not to be too modest and quiet. Otherwise, you simply won’t be noticed among other candidates. Standard requirements for a position in a travel agency: experience in tourism, knowledge of the industry, ability to work in the tour system, knowledge of basic tourism technologies, language level sufficient to operate business correspondence and communication with partners. When hiring, personal qualities are also important - friendliness, attentiveness and accuracy.

Currently, travel companies are appearing like mushrooms after rain. And this is quite justified, because opening a travel agency does not require large investments. The most important thing to stay afloat is: according to statistics, after two years only 10% of newly opened companies remain.

Instructions

Before you open, remember that Russian market There are two types of such companies: and. The formal difference is that the tour operator creates a tourism product, and the travel agent sells it for a certain commission paid to the tour operator. Travel agency activities are not subject to licensing, since such companies act as intermediaries between tour operators organizing vacations and clients purchasing tour packages.

The situation with registering a tour operator is much more complicated. To do this, you, as a legal entity, must have financial security in the form of a civil liability insurance contract or a bank guarantee in the amount for tour operators for international tourism - 30 million rubles, for inbound tourism - 10 million rubles, for domestic tourism – 500 thousand rubles. However, this does not mean that such an amount should be in your account. You just need to insure your activities for that amount. The insurance rate is about 0.4% per year, i.e. for international tourism - 120,000 rubles. Information about the tour operator is entered into the Unified Federal Register of Tour Operators.

Remember that the organization of work is associated with a large number of legal issues that require the attention of specialists from the moment of its opening. This includes setting up accounting and development of contracts, tax schemes, procedures for interacting with clients, etc. Therefore, carefully analyze the tourism market, find out all the nuances of its existence, hire qualified personnel, and if you have any doubts, seek advice from legal and legal experts. financial matters.

Sources:

  • how to register a tour operator

Education, even incomplete or secondary specialized, provides many advantages when applying for a job. work. But people who didn’t receive it shouldn’t be upset. Behind last years employers began to pay more attention to the employee’s potential, and not to the earned crusts. You just need to prove that you will work conscientiously.

Even if you don't have education, you can earn large sums money. There are two ways to do this. Either work until you break a sweat, doing everything work whatever comes along, or build a career. Both options require a lot of effort. But it’s impossible without work. And if you want to receive a decent salary, you will have to act. First option. There are many vacancies on the labor market that will hire any person, even without education and experience. Of course, each city has its own organizations that carry out. For example, if you live in a city by the sea, you can get a job as a seafood sorter. This is quite a difficult job, but usually it pays very well. If work is underway in your city, you can get a job as a laborer, or. On Finishing work people are also needed. Painters, for example, are often hired without the slightest experience. In some trades, sellers are well paid. They consist of a small salary and high interest rates. Of course, a lot depends on the employer. There is a risk of not getting what you earned. But if you get a job in a reputable company, you will have a chance to get a good job in life. The more expensive the product (service) that needs to be sold, the higher the income will be. Making money the second way will take time. First, decide on the position you would like to get. She can be anyone: programmer, department head, accountant, engineer. Now select several large organizations that have such positions, even if they are not free. Get a job at one of the companies for any vacancy, even the most unprestigious one. Many places require telephone operators, secretaries, support workers and managers. Over time, you must prove that you can work hard. It wouldn’t hurt to show your good learning ability. Get as much information as possible about the job you plan to work in in the future. If you put in enough effort, after a while you will be able to build a career in this organization with absolutely no effort. education. But remember that everything is in your hands. You should not do things that you may regret in the future.

Sources:

  • where can you get a job without education

Work in bank is still considered prestigious, although bank salaries are not always high, especially in starting positions. Without experience work in a bank you can get a position entry level- call center consultant, operator, sales manager of banking products, assistant financial analyst.

Instructions

The easiest way to get a job to a bank - while still a student, start working part-time in a bank call center. Experience in such a position is, of course, desirable (after all, you will have to talk about banking products over the phone), but not required. Stress resistance is important good diction, grammatically correct speech, basic knowledge about finance and banking. Look for one like this work You can start from the second course. Subsequently, with further education in the field of finance, it will be possible to switch to a more “intellectual” position, especially since you will already learn something about banking products and the specifics of the work of banks.

a graduate or senior student can get a job as a bank manager. As a rule, work is not required here; communication skills, resistance to stress, and the ability to find mutual language with clients. The specialist will be told about the banking products themselves in bank(provided that he knows something himself).

Without experience You can get a job in a bank and other positions - as a rule, large banks always have a lot of entry-level positions open. The main condition for profit is good. Of course, no resume experience it is difficult to compile work, but instead experience description will do educational practices (especially if they also took place in bank), emphasis on good studies and personal qualities important for banking (stress resistance, scrupulousness, determination). In addition, many banks require applicants to have good knowledge - at least at a conversational level. This knowledge may be especially required in Western banks.

To get a profitable job work to a bank, start by writing a resume, as well as analyzing current banking vacancies. Without experience It’s easier to get a job at a large bank because there are more vacancies there. Therefore, it is worth starting sending your resume to large banks. It is important to apply for one selected vacancy in one bank, and not for any vacancy for candidates without experience work, since the desire to get a specific position will demonstrate your determination and desire to work in a certain area of ​​banking.

Sources:

  • to a bank without work experience

Usually a person starts looking for a job ahead of time, as soon as he decides that the job does not suit him. But it also happens that he had to quit earlier than he expected. In this case, he needs to quickly get a job work to feed the family. You can't grab any work, which turns up for you. If you are a specialist, immediately look for a place that meets your requirements.

Instructions

Review the proposed vacancies that are posted in the media and on the Internet. It is likely that at this moment at some enterprise there was a demand for a specialist of your profile and experience. Talk to people you know, especially those who work for large enterprises, there the process of natural staff turnover associated with retirement is continuous.

Contact a good recruitment agency. Reputable recruiting firms that have long-term established relationships with employers do not take money from job seekers—they are paid by companies to find employees. Some of them specialize in selecting certain professions.

Write a competent resume that will attract the employer's attention first. This is your real chance to quickly get a job work. It should be short, but succinct, no “fluff” or irrelevant facts. If you are applying for a specific vacancy, please include more attention those professional skills that will be in demand in a given workplace.

Prepare for the interview. Dress so that you are completely appearance gave the impression of seriousness and reliability. Be on time for your interview. During the interview, demonstrate faith in yourself and your abilities. Upon entering the office, sit on the offered chair in a calm position, speak confidently, try to answer questions immediately and directly. If the question takes you by surprise, do not panic, calmly think about the answer. Do not interrupt your interlocutor, wait until the question is finished, then start speaking.

Helpful advice

If you are interested in the proposed job and your skills correspond to those indicated in the vacancy, at the first stage agree to any salary, of course, if it allows you to maintain the minimum subsistence level for your family. A salary increase will follow as soon as you manage to prove that you are a specialist needed by the company.

In fact, get a job work V bank not as difficult as it seems. You will be required to express the appropriate desire and show some persistence in your endeavor.

Tourism manager is a specialist in the tourism industry who organizes tourist trips for clients. Currently, this is one of the most sought-after professions in the leisure and entertainment industry. The profession is suitable for those who are interested in foreign languages, geography and social studies (see choosing a profession based on interest in school subjects).

Salary

Salary as of 03/12/2019

Russia 20000—100000 ₽

Moscow 30000—150000 ₽

Short description

The tourism manager makes our dreams come true about the vacation that each of us looks forward to. From the outside it seems that this is the most romantic and interesting profession- a holiday every day, the opportunity to travel to distant countries on duty.

But these are different things - to relax on your own or to competently organize a problem-free vacation, which depends on many people and circumstances.

Tourism manager is a generalized name for a profession that is multifunctional. There are generalist specialists who can single-handedly organize a tourist’s trip from start to finish, but most often travel companies (tour operators) practice division of labor by specialization: customer service manager, ticket reservation manager, destination manager, visa manager and insurance, business tourism organization manager, etc. A tourism manager without work experience can handle each of these specialties separately under the guidance of a more experienced specialist. In large companies, organizing a tourist trip resembles the work of a conveyor belt: at each stage of organizing a tour, different specialists are involved in the matter.

Specifics of the profession

The functional responsibilities of a tourism manager depend on where he works: in a tour operator or in a travel agency. In a tour operator, managers are involved in the development and formation of tourist routes, and in travel agencies, as a rule, they sell tours to clients.

Responsibilities of a tourism manager working in a tour operator:

  • route development;
  • compilation excursion programs and entertainment;
  • hotel reservations;
  • purchase of tickets for regular flights;
  • organization of charter flights;
  • negotiations with the receiving party;
  • registration of insurance and visas;
  • formation of tour packages;
  • concluding agreements with travel agencies;
  • conducting advertising campaigns;
  • permission conflict situations with representatives of the receiving party.

In travel agencies, the job of a tourism manager is as follows:

  • receiving calls;
  • consulting potential clients(in person and by phone);
  • provision of guides, catalogs, maps;
  • studying offers on the market and optimal selection tour at the client's request;
  • interaction with managers from tour operators;
  • execution of an agreement with the client.

There are travel companies that combine the functions of a travel agency and a tour operator.

Pros and cons of the profession

pros

  • the prospects of the industry as a whole and the constant demand for personnel;
  • the opportunity to visit many countries as part of work or on last-minute trips and special offers on vacation;
  • high salary level;
  • the versatility of the tourism manager profession allows you to work with any level of education and experience; there is a job for anyone; There are no strict educational qualifications when hiring.

Minuses

  • high responsibility;
  • frequent stressful situations in case of production discrepancies and force majeure circumstances (the plane may be delayed, disaster or war, tourists may not be released by customs, etc.);
  • trips to different countries wear production nature and it is impossible to completely relax and enjoy your vacation;
  • tourists can bother you with calls at any time of the day, and the manager needs to calmly react and answer questions that arise, resolve problems with the host party in favor of the client;
  • seasonality of work and dependence on this level of salary.

Training to become a tourism manager (Education)

Invites you to receive a diploma in your specialty at professional retraining courses. The Academy specializes in programs additional education, offers a convenient format distance learning, an individual approach to the needs of listeners and flexible prices.

Provides an opportunity without interruption from work and place of residence on the basis of an existing higher or secondary specialized vocational education get a new profession in the field of “Domestic and international tourism”. Programs have state accreditation, therefore state-issued documents are issued.

In this course, you can obtain the profession of a software engineer remotely in 3 months and 15,000 rubles:
- One of the most affordable prices in Russia;
— Diploma of professional retraining of the established form;
— Training in a completely distance format;
— The largest educational institution additional prof. education in Russia.

Colleges

Training to become a tourism manager within the specialties “Tourism”, “Management (by industry)” or “Organization Management” (with a specialization in “Tourism”) is offered in more than 20 Moscow colleges, including:

  • V Liberal Arts College RSUH
  • Humanitarian College of Innovative Technologies
  • Small Business College No. 48
  • College of the International Academy of Business and Management.

Upon completion, graduates receive a diploma with the qualification “Tourist Services Specialist”

Place of work

  • travel agencies
  • tour operators

Personal qualities

  • high stress resistance;
  • iron restraint and self-control;
  • communication skills;
  • organizational skills;
  • personal organization;
  • eloquence;
  • diplomacy;
  • charm;
  • good memory;
  • the ability to persuade an interlocutor;
  • responsibility;
  • flexibility of thinking.

Career

An aspiring tourism manager may apply for the position of assistant manager, whose responsibilities include working the telephone or talking with clients. In the future, he may become a customer service manager. average salary tourism manager's salary consists of a fixed part and interest. Specialists with five years of experience and their own client base can count on double the salary. In the future, a tourism manager may become a deputy director of a travel agency and even a director. Tour operators provide a richer experience in tourism than travel agencies. Here you can master all the specializations of the profession in organizing a tour from beginning to end. With proper diligence and the desire to master all the secrets of the profession, you can grow to the position of a top manager who actually manages the tourism business and is responsible for increasing the company’s profits, developing and expanding the market. His responsibilities include signing important contracts, conducting negotiations, conducting competent advertising policies, and marketing research. Accordingly, their salary level is high.

A travel manager or tour coordinator has a high status in tour operators, whose responsibilities include the development of individual and corporate tours. As a rule, they must have excellent knowledge of resorts, hotels, entry regimes into different countries, be able to work with accounts, credit cards, and book hotels and air tickets. Travel managers enter into contracts with the host party, so they must be fluent in at least English language, have the skills to prepare commercial proposals and negotiate, know and follow the rules of business etiquette.

Business tourism managers who have to deal with businessmen who are accustomed to high standards service, clarity and punctuality, regardless of force majeure circumstances.

Over time, many successful managers who have mastered the technology of promoting tourist destinations from start to finish can open their own business.