China Post China Post. Universal parcel tracking
Currently, ordering various consumer goods on Chinese websites and virtual trading platforms is becoming increasingly popular among residents of Russia and Ukraine. Buyers are attracted by the huge range of products offered here, as well as their low cost.
General informationAlthough China Post is state enterprise and has been a member of the Universal Postal Union almost since the beginning of the twentieth century, its modern infrastructure was formed only in 1949. Today, the number of China Post post offices exceeds 82 thousand, and the industry has almost 900 thousand employees.
The list of functions of China Post includes the provision of services to the population related to registration, delivery, sorting, forwarding and issuance of both domestic and international postal items. To optimize the process, the country has created more than two hundred postal sorting and processing centers, the largest of which are located in Shanghai and Beijing. The bulk of international parcels are delivered to the airports of these cities for further transportation.
Sending mail from ChinaThere is no particular difference between the processing of sending mail from China and from any other country. The procedure is standard and is carried out at every post office. In addition, it is possible to arrange and pay for sending a parcel remotely via the Internet. This is most beneficial in terms of both saving time and speed of sending, since electronic requests are processed first. In fact, in this case, literally within an hour or two, the sender is already sent the tracking number of the parcel.
An accepted and paid shipment goes through the same stages for any country - sorting and customs clearance, only then is it directly sent to the addressee’s place of residence.
Like all postal operators that are members of the UPU, China Post is subject to rules governing the weight limit of accepted parcels (up to 20 kg). In the case when the shipment is carried out by EMS express service, this limit increases to 31 kg.
Classification of itemsThe principle of classification of international postal items in China is common for all members of the Postal Union: items weighing up to 2 kg are called small packages, over 2 kg are called parcels.
Small packages can be registered or unregistered, but parcels are registered by default, and any items sent by EMS express service are also registered.
Accordingly, a registered shipment makes it possible to track its movement using special Internet services, both official and independent, but an unregistered one does not.
To track the shipment, a unique code of 13 characters is assigned, where the first character necessarily indicates the category (R - small package, C - parcel, E - EMS shipment), the second character is added to increase uniqueness and can be any Latin character, followed by 9 -digital digital code, and the last two characters indicate the sender's country. The country code from which the package was sent is typical according to UPU standards. In particular, all items sent from China end with the letters CN.
If the track number for your parcel was not provided to you by the store, it is worth finding out - perhaps its purchase is offered as a separate service for an additional fee (usually insignificant).
TrackingAt the early stage of sending, you can use Chinese services for tracking, for example, the official website of China Post or independent services:
Here you can find out details about each stage your parcel is currently at, if it has not yet left the sender's country.
If you contact the express delivery service, the tracking service addresses will be as follows:
After the shipment has crossed the borders of China, it will be more convenient to track its status through the services of postal operators of the recipient country (Russian Post, Ukrposhta, Kazpost, etc.).
Figuring out which website you can use to track your mail from China is a thankless task. Moreover, the parcel can be sent not only by China Post, but by one of the “non-standard methods”, i.e. private carrier. This is also a very popular delivery method today. Baolai, ZTO, Yanwen Express - and that’s not all, new ones are constantly appearing (usually, along with the tracking number, the seller also sends the name of the delivery service, but not always).
To track, you can use our tracker, which will always help you find out the current status of your mail item. The program will automatically determine the delivery service and send a request to the appropriate website. On each page of our website you will find a form where you can enter a tracking number.
And on the right top corner there is a link to a page with an extended form where you can specify the country of destination of the parcel. And also read the answers to the most frequently asked questions. Enter the number, wait until the system determines the delivery service. Specify the destination country if it is entered incorrectly and click " track". If the button is inactive, it means the track number type is not recognized. Check it again.
Typical examples of mail item statuses
China Post uses the following statuses to indicate progress stages international parcel long journey to your destination:
- Collection – the shipment is issued and accepted at the China Post Office.
- Opening – the shipment has arrived at the sorting point.
- Dispatching – the shipment is at the stage of processing and preparation for shipment outside the country.
- Departure from outward office of exchange – customs clearance has been completed.
- NULL – designation of various kinds of intermediate statuses that are not translated into English. After this entry in the status there are usually several Chinese characters. The reason lies in the fact that parcels from China undergo several additional procedures within the country that are not accepted in other countries. That is why these statuses do not have an English translation, and they are displayed only on the websites of Chinese tracking services or in special programs– such as TrackChecker.
In statuses marked NULL, three-letter encodings are also used to indicate the name of the international airports to which parcels are delivered for further transportation. Examples of such abbreviations can be easily found, for example, on the website.
The last status symbols indicate the abbreviated name of the destination country, for example: RU - Russia, UA - Ukraine, etc.
If you are confused by the hieroglyphs and would like to know exactly the status of the shipment, just use an electronic translator.
Sometimes it happens that a postal item has already received a status indicating that it has been exported, but after some time, using the tracking function, you can see that it has returned to the sorting point. In this case, there is no need to worry, the parcel was simply not sent on time and is now awaiting the next postal shipment.
Postal ratesThe basic tariff for international shipping by China Post is relatively low. Sending a small package within 100 g somewhere in Europe costs only 18 yuan (1 yuan is approximately equal to 5.4 rubles). But for every additional 100 g of weight you will have to pay an additional 15 yuan. As mentioned above, most small packages from China are sent unregistered by default, as this is the cheapest type of shipment. Obtaining a track number costs extra (about 2-3 dollars), as does shipping insurance. The cost of insurance is calculated simply: for every 100 yuan of estimated value - 1 yuan of insurance.
Of course, services express delivery EMS China Post are much more expensive. For an accurate calculation, you can use tariff tables or cost calculators on Chinese or Russian postal sites. As a rough estimate, we can say that a parcel weighing 1 kg to Russia or Ukraine in this case will cost the sender from 300 to 450 yuan.
If a seller offers you free shipping, this most often means that the shipping cost is already included in the price of the product. However, China Post provides large wholesale customers with substantial discounts on services - hence free delivery and favorable prices for goods in large Chinese online stores.
Delivery termsJust a year ago, postal items from China were delivered to the addressee in record time. short time- within a month. At the present time, thanks to the increasing popularity of purchasing in online stores, the China Post operator is faced with the same problems as Russian Post, which is repeatedly “declined” by consumers. The organization of the postal network turned out to be unprepared for the multiply increased volumes of international mailing, and therefore the delivery time for items from China increased significantly - up to two months, or even more under certain circumstances. We should not forget about the period, standard for any country, of a sharp increase in the number of parcels - this is the New Year holidays, when the mail is overloaded a month before and another month after. By the way, in China New Year celebrate according to lunar calendar, so 2-3 weeks of February China Post does not work at all. Add to this the national holidays of China, which also affect the speed of delivery - and it turns out that fast delivery is possible with a very low probability.
Considering that the volume of orders from Chinese online stores is steadily increasing every year, we cannot expect the situation to improve in the near future. If you want to receive your order as early as possible, this can only be done using the EMS service, which adheres to relatively strict delivery times and usually falls within two to three weeks.
Other factors affecting delivery speedIn addition to the general overload of the postal operator and the abundance of holidays, there are other reasons why the delivery of your order from a Chinese online store may be slightly delayed.
Many postal items from China are sent to their destination in transit through other countries, and this is not always the case optimal options both in terms of delivery speed and travel trajectory. However this scheme is regulated by UPU rules and is not a violation. For example, a parcel from China to Ukraine may well go through Hungary, Germany or some other European country. This is due to the lack of a sufficient number of direct flights between countries and directly from the volume of aircraft loading (most shipments are transported by air).
Currently, difficulties with direct shipment arise much more often when sending goods from China to Belarus and Ukraine than to the Russian Federation. It turns out that such a package will reach the recipient faster if it bypasses several airports in a well-organized transit various countries Europe than if he waits at Shanghai airport for a direct flight from sufficient quantity free space. That is why you should not be alarmed if you see the French airport code in the status of your parcel sent, for example, from Beijing to Minsk.
Of no small importance is the location of the warehouse from which the goods are sent - more precisely, its proximity to modern international mail sorting centers. Such centers, equipped with everything necessary equipment and having a large staff, they cope with the flow of mail quite quickly. They are located in Shanghai and Beijing in close proximity to the country's main international airports, which also speeds up dispatch. That is why, before placing an order in a store, it is recommended to find out where the product warehouse is located. This information is usually freely available.
The delivery time is also affected by such a seemingly trifle as the method of processing the shipment. At the beginning of the article, the fact was already indicated that shipments processed via the Internet are processed first. Many sellers use this, which significantly saves time and speeds up shipping. However, there are often people who like to carry out registration “live”, personally appearing at the post office for this. Nowadays, such a scheme can slow down the sending of a parcel for a period of one to several days.
Of course, such problems do not concern large companies with large sales volumes that sell their goods through trading platforms. Such companies use logistics intermediaries who quickly perform all the work of processing and sending finished orders.
For various reasons, a parcel that has already been processed and sorted may be sent across the border not on time, but with a delay. In this case, the container ready for shipment must be disbanded, and the postal items from it are returned to the previous stage. It is then that the “sorting” and “export” statuses appear again on the mail tracking servers.
Contact Information- Phone number: +8610 11185
- Main addresses of China Post official websites:
- Shipment tracking:
- Addresses of English-language official websites of the Chinese postal operator:
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully latest status.
6. The predicted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
How to track the movement of a parcel from abroad?
To track the movements of international postal items (IPO), a postal monitoring system has been developed, the main tool of which is a unique tracking number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when the IPO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.
Thanks to this system, it is very easy to find out the location of the MPO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.
What is a tracking number?
Tracking number is a number for tracking the movement of your cargo, provided by postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.
The standard international tracking number is XX123456789XX:
- the first letters indicate the type of shipment, for example, CA-CZ – parcel with tracking, EA-EZ – express parcel sent by one of the international express delivery services, for example EMS, RA-RZ – small registered package with tracking, LA-LZ – small package without tracking
- Next comes a unique eight-digit code, and the ninth digit is a verification value calculated using a special algorithm,
- the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.
Official and full information available here (PDF document, English).
To check if your tracking number is up to standard, use the form provided on the UPU website (Excel spreadsheet).
The seller provided a tracking number, but there is no movement of the parcel.
- Information in the mail monitoring system may be delayed. The normal situation is a delay of 3-5 days.
- The seller provided a pre-reserved number, but the package has not actually been shipped yet. Wait 3-5 days and clarify the situation with the seller.
I just paid for the order, and the seller already gave me a tracking number. All this is suspicious.
There is nothing suspicious about this, because abroad there has long been a system for reserving postal items that are purchased in advance. The seller only needs to enter the addressee’s details and print out the finished form with a tracking number.
What information can I get from my tracking number?
Using the tracking number you can get the following information:
- method of sending MPO;
- where (export) and where (import) MPO is moving;
- find out the stages of movement of international goods - export, intermediate delivery points, import, customs clearance, delivery to the addressee within the territory of the recipient’s country;
- mass of MPO (not always provided);
- Full name and exact address of the recipient (usually this information is available on official trackers of postal and courier services).
Judging by the track number, the parcel is heading to another country.
- The seller mistakenly provided the track number of another parcel or confused the numbers. Ask for clarification on this point.
- There was a failure in the mail monitoring system. The parcel will still be delivered to its zip code and address.
- The seller deliberately provided a different track number; the parcel might not have been sent at all, hoping for the lack of experience or inattention of the client. Chinese sellers often sin with this.
The IPO tracking number has a non-standard appearance. Why?
The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). There are several common reasons for receiving a non-standard tracking number:
- The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Typically, this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
- The package was sent from China via local carriers.
- The seller made a mistake when writing the tracking number. Here you need to check with the seller that the number provided is correct;
- the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.
My order was sent through a national postal operator, but they did not provide me with an international tracking number. Why?
Not all postal items automatically receive an international tracking number. The fact is that all MPOs are divided into “small packages” and “parcels”. A standard small package (parcel) is considered to be a shipment weighing less than 2 kg and is not assigned a tracking number. In some cases, it is possible to register such an IGO for an additional fee and receive a tracking number. MPOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.
Who should provide me with the tracking number?
In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.
What determines the speed of MPO delivery?
There are a lot of conditions and factors here. The main ones include:
- choice of delivery method - regular or priority (express) mail;
- choice of delivery operator - state postal service or private express carrier. The delivery speed of private courier services can be 3-5 times faster than using regular postal services;
- features of the work of postal operators in a particular country. For example, USPS mail is much faster than Russian Post;
- distance between sender and recipient;
- depending on the time of year, weather conditions, disasters. For example, during the Christmas sales and pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.
When exactly will I receive my parcel?
There is no exact answer to this question. In this case, it is much more accurate to use the concept of expected delivery time. The website of each national postal operator contains information about the average delivery time by one method or another to a specific country. Stores also provide this information when choosing a delivery method.
The situation is clearer with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out the same day or within the next 3 days (if there are no problems at customs).
Delivery times for standard MPOs to Russia from the USA and European countries vary within the following time limits:
- EMS shipments - 7–14 days.
- Registered parcels and parcels - 14–30 days (depending on the distance from key centers of international postal exchange).
- Simple packages and parcels - 18–40 days.
- Average delivery time for parcels and packages from China and other countries South-East Asia is about 21–40 days.
I was sent a parcel weighing 1 kg (for example), but according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is this connected with?
This is a very common situation when, after exporting to Russia, the parcel “loses weight” down to 0 grams. It’s just that some sorters are too lazy to weigh each MPO and enter this data into the tracking system.
The second option is sadder. If at any stage of delivery or customs clearance the parcel suddenly loses weight, this may indicate theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have a corresponding certificate.
The DHL Express, UPS, Fedex parcel was detained at Russian customs (sent to the store). For what reason?
The most common reason is exceeding the investment value limit for courier MPOs, which for Russians is 200 euros. You can read more about the features of courier services in our articles:
Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small town on the periphery and are unable to come to the company’s office, the parcel will be sent back.
My package ended up in another country. What should I do?
There are two possible reasons for this:
- The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
- The seller mixed up the tracking numbers or entered the delivery address incorrectly. This happens extremely rarely and the problem should be resolved directly with the seller.
The package was sent from the USA via USPS. What is this and where can I track such parcels?
Parcels sent by USPS can be tracked on the official USPS website or on our tracker.
Most Common USPS Statuses
Electronic Shipping Info Received - information about the postal item was received in electronic form.
Shipment Accepted - accepted from the sender.
Arrived at Sort Facility - arrived at the sorting center.
Processed at USPS Origin Sort Facility - the mail item has been sorted at the postal collection point.
Dispatched to Sort Facility - left the sorting center.
Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because The delivery location was closed. A receipt was left for the recipient.
Processed Through Sort Facility - The mail item has left the postal sorting facility in the direction of delivery (export to the destination country).
Customs Clearance - transferred to customs.
Customs Clearance delay (Held in Customs) - the parcel is detained at customs.
Customs clearance processing complete - customs clearance is completed.
Delivered - delivered.
How do I know when my USPS mail has left the USA?
Most often, IGOs leave the United States when the following statuses are assigned:
- Processed through USPS Sort Facility, JAMAICA, NY 11430
- Processed through USPS Sort Facility, LOS ANGELES, CA 90009
- Processed through USPS Sort Facility, CHICAGO, IL 60666
- Processed through USPS Sort Facility, MIAMI, FL 33112
- Processed through USPS Sort Facility, CHICAGO, IL 60688
- or International Dispatch
Where can I get information about the work of the German post office Deutsche Post DHL and where can I track parcels from Germany?
Detailed information about the work of the German state post and how to track IPOs from Germany can be found in our
Delivery from England via Parcel Force. What is this?
Parcel Force is the express delivery division of the UK's Royal Mail. In Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.
Shipping method on eBay is International Priority Shipping to Russia. What does it mean?
In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the USA at the delivery stage. More detailed information is in ours.
The online store offers direct delivery to Russia (CIS countries) through the company Borderfree (FiftyOne). What kind of company is this and where can I track the progress of my order?
Borderfree is an American logistics company that provides American stores with delivery services to international customers. The company operates according to a conventional sweat forwarder scheme, that is, it collects orders from stores in its warehouses in the United States and then forwards them to a customer outside the United States. The company charges a commission for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company’s website using your order number and email address.
Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post
Recently, many sellers on Aliexpress offer a choice of delivery via postal operators in Switzerland and Sweden. For many, this raises a logical question - what do China and Swiss Post have to do with it?! The point here is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to serious bans on the shipment of Li-Ion batteries by China, Hong Kong and Singapore Post. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.
You can track it on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se
My package was lost (the attachments were damaged, completely or partially missing). What should I do?
If the parcel was lost, you should contact your post office and write an application to search for the parcel.
In order not to become a victim of unscrupulous customs or postal workers and not to receive a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices
What does “sent to airline” status mean? How long will it take for the parcel to arrive after receiving the “sent to airline” status?
“Sent to airline” is the last status that a parcel can receive while in China. Once the package has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel arrives in the destination country within 2-4 weeks from the date of receipt of the “sent to airline” status. Typically, the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.
Be careful if more than 30 days have passed after receiving the “sent to airline” status and you still have not received the package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.
What does the “Import Security Scan” status mean?
If your package has received the “Import Security Scan” status, there are three options:
What does the “Import Customs Scan” status mean?
If your package has received the “Import Customs Scan” status, there are three options:
What does the status “In Customs-Control warehouse” mean? How long will it take?
The status “In Customs-Control warehouse” means that the parcel is in a customs warehouse awaiting inspection before export or airmail.
What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?
What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?
If you tracked the parcel by tracking number and the status of the parcel is “China post has not received the parcel” or “Success find: 0 items!” (“Result - 0 parcels”), this means that the seller (supplier) gave you a non-existent (invalid) tracking number, which is not assigned to any sent parcels in the China Post database.
There may be several reasons:
To understand what is being discussed in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the parcel cannot be tracked until China Post assigns the tracking number to it. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill out payment information. Many marketplaces such as ebay or Aliexpress require the seller to ship the order within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and using this number it will be possible to track the parcel on the website within 48 hours after the actual date of dispatch.
What should I do if the status of my parcel is “Success find: 0 items!” or “China Post has not received the parcel”?
- If you received the tracking number within 48 hours after shipment, you may need to wait two more days until the China Post database is updated.
- If you received a tracking number more than two days ago, you may need to contact the seller and check with them for the real shipping date and real parcel number. Tell the seller that you want to track the package using the number on the website within 48 hours after shipment, otherwise you will file a claim. Typically, the seller provides a new tracking number, actual shipping date, or planned shipping date, which can be checked later on the website.
- If the seller again gives you incorrect shipping information or doesn't respond at all, you should file a claim with ebay, Aliexpress or Paypal and ask for a refund. You can also leave negative feedback about the scammer after the refund.
What does the “Export Security Scan” status mean? How long will it take?
What does the “Export Customs Scan” status mean? How long will it take?
“Export Customs Scan” means that the package is ready for customs inspection. Once the customs check is completed, the parcel will be sent by airmail.
What does the status “Arrival at inward office of exchange” mean?
“Arrival at inward office of exchange” means that the parcel has been delivered to the customs office of the destination country. Once customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the destination country.
What does the status “Departure from outward office of exchange” mean? How long will it take?
“Departure from outward office of exchange” means that the parcel is ready for customs inspection. Once the inspection is completed, the parcel will be sent to airmail.
What do the statuses “NULL”,”PEK NULL”,”PVG NULL”,”Opening” mean?
Some users, after searching on other sites, see that the parcel status is “NULL”,”PEK NULL”,”PVG NULL” (“PVG NULL”) or “Opening” ) etc. In fact, these strange statuses are errors resulting from incorrect translation of the China Post database.
How to file a claim and request a refund for an incorrect parcel number and a parcel that was not received?
Many recipients whose parcels are delivered by China Post often ask the following questions:
China Post does not deal directly with the recipient. China Post accepts inquiries and claims only from the supplier who has an original receipt for acceptance of the goods for transportation.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as quickly as possible.
Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she cannot provide such confirmation, the money will be automatically returned to the buyer.
How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called a "dispute resolution center" or "claims center". You can file a claim for non-receipt of your parcel there. All detailed manuals can be found on the website:
Is there a period when I can file a claim for non-receipt of a parcel?
YES. On ebay and paypal you need to file a claim within 45 days of payment. On aliexpress this period is 60 days.
What if I missed the claim deadline but still want a refund?
If you missed the deadline for filing a claim, the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.
What if I purchase items from a site that does not have a "claims center" and I did not pay through PayPal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on large trading platforms such as ebay, Aliexpress, Amazon, DX, etc., with high level protection of buyers' rights.
If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.
If a problem does occur and you paid for the purchase with a payment card, you can contact the bank and use the chargeback procedure. The procedure is described in the article:
Parcel status from China Airlines, place PEK. What is this?
The PEK code is assigned by the International Air Transport Association (IATA) international airport Beijing (Beijing). This status means that the parcel has been sent from this airport to the destination country.
In order to order goods from China, there are many logistics service providers. You can choose any one that suits your time frame. China-post-air tracking by number will help the sender or recipient not to lose the package on the way, which often happens when ordering from foreign sites. The service follows modern trends in order to effectively develop and compete in the domestic and global markets. China-post-air is committed to providing the best tracking service for all kinds of international orders. By receiving logistics information accurately and on time, you will enjoy high quality services provided. Today the company cooperates with leading wholesale and retail online stores.
The company is committed to providing customers with the best service to check China-post-air parcel tracking number. This feature is available for all types of orders from abroad. The company is successfully developing in modern world development of technology, transport, information and ideas. Customer requirements will always be met with the highest quality thanks to the carrier's leading position in the express delivery segment. China-post-air tracking is available on the official website of the state postal service. If you don’t know the language, you can use Russian-language services.
High level of serviceThe company cooperates with such large trading platforms like AliExpress, eBay and TaoBao. Checking the tracking of China-post-air mail items by ID is not difficult - all you need is a track code. With this tracking number, you can track the location of your parcel at any time - from the moment you place your order until it is sent to Russia. The postal identifier consists of numbers and Latin letters, being the code of your parcel. Now you can track your parcel throughout its entire journey, from dispatch to receipt. The service only requires the identification track number of the completed parcel. Try these simple steps yourself and you will see how easy it is.
If you often use the services of logistics companies or make purchases in online stores, it is recommended to create account. The mail ID can be verified at any stage. After placing an order, tracking China-post-air mail items using the track number will save time spent waiting. This is very convenient - you no longer need to adjust to the mail schedule and take time off from work to get there on time.
Always nearWith new services, you will be able to independently control the delivery process and find out the location of your parcel in no time. Any user can track China-post-air by postal ID number. In case of disagreement, you can always contact support. No more worries about the long absence of a parcel - now everything is in your hands. Track the location of your cargo anytime, anywhere - no more restrictions.
We will try to tell you in detail: about all types of delivery on Aliexpress, which delivery is better to choose, parcel tracking (where to track), which delivery is faster, as well as the pros and cons of postal services. Below we present you the most popular postal services on Aliexpress:
China Post China Post Air Mail (ChinaPost AirMail / CPAM) - for small parcels
Delivery time (how long does the package take): up to 60 days (on average 15-30 days)
Reliability: low
Weight limit: up to 2 kg
No
Pros: this is Airmail, parcels arrive faster than regular China Post, the cost of sending parcels is cheap, there are no prohibitions on goods, by the way, goods with free delivery from Aliexpress are most often sent by registered mail.
Cons: even though this is Airmail, it is still a slow delivery, although depending on your luck, sometimes they arrive in 10-11 days, and sometimes you have to wait about 50 days.
tracking number for ChinaPost AirMail: RA...CN (RA123456789CN) or RB...CN (RB123456789CN) - the first two letters are the type of shipment, i.e. Air, then 9 digits are the number and the last 2 digits are the country of departure (ChiNa ).
Description: regular Chinese international mail, probably 90% of parcels from China are sent by China POST. The word Air means that parcels are sent by air, and Mail means “Letter”, by the way, there is also China Post Air Parcel for parcels over 2 kg.
Official site:
Where can you track your parcel: China Post Air Mail parcel tracking
Delivery time: up to 60 days (on average 15-30 days)
Reliability: low
Weight limit: up to 20 kg
Restrictions and bans on some products: no
Pros: low price, cheap shipping costs
Disadvantages: although it is Air Mail, the delivery speed is not fast and the weight of the parcel is rounded up, which affects the cost (for example, if your product weighs 3.1 kg (3 kg and 100 grams), then payment will be for 4 kg.)
What does the track number (tracking number) look like, example: Track number for tracking China Post Air Parcel: CP...CN (CP123456789CN) - the first two letters are the type of shipment, i.e. Air, then 9 digits are the number and the last 2 digits are country of departure (ChiNa).
Description: ordinary Chinese international mail, intended for parcels from China weighing more than 2 kg, sent by China POST. The word Air means that the letters are sent by air, and Parcel means “Parcel”, by the way, there is also China Post Air Mail for parcels up to 2 kg.
Official website: http://intmail.183.com.cn/icc-itemtraceen.jsp
Where can you track your parcel: China Post Air Parcel tracking
Delivery period:
Reliability: average
Weight limit: up to 2 kg
Restrictions and prohibitions on certain goods: they are picky about the contents of the parcel; sometimes they may refuse to deliver batteries and accumulators, cell phones and mobile phones (possibly due to a battery or battery), perfumes and perfumes, as well as lighters and goods that employees consider explosive.
Pros: cheap shipping costs and low prices, faster delivery times unlike the popular China Post
Cons: although there are restrictions, if the seller specifies this type of delivery, then most likely everything will be delivered by this mail without problems.
What does the track number (tracking number) look like, example: Track number for tracking HongKong Post Air Mail: Rx...HK (RA123456789HK) or Cx...HK (CP123456789HK) - the first two letters are the type of shipment (air, plane, sea , by train), then the number itself and the last two letters of this country (HongKong)
Description: if you have a choice between regular China Post and HongKong Post, then it is better to choose Hong Kong post, it arrives much faster, if in a nutshell it is an analogue of regular Chinese mail, but due to the fact that Hong Kong is a fairly developed region, delivery by such mail is realistic faster.
Official site:
Where can you track your parcel: Hongkong Post Air Mail parcel tracking
Delivery time: up to 60 days (average 15-30 days)
Reliability: average
Weight limit: up to 10 kg
Restrictions and prohibitions on some goods: there are small restrictions; sometimes they may refuse to deliver batteries (accumulators), mobile phones and cell phones, perfumes and perfumes, as well as lighters and goods that employees consider explosive.
Pros: low shipping costs and relatively fast delivery of orders
Cons: the main disadvantage is the restriction on delivery of some goods, but this is not always the case, and if the seller offers delivery by this service, then you can order.
What does the track number (tracking number) look like, example: The track number of HongKong Post Air Mail most often looks like this Rx...HK (RA123456789HK) or Cx...HK (CP123456789HK) - the first two letters are the type of shipment (air, plane, by sea, by train), then the number itself and the last two letters of this country (HongKong)
Description: international Chinese post Hong Kong, thanks to its developed infrastructure, goods are delivered faster than the similar ChinaPost
Official website: http://app3.hongkongpost.hk/CGI/mt/c_enquiry.jsp
Where can you track your parcel: Hongkong Post Air Parcel tracking
Delivery period:
Reliability: high
Weight limit: up to 2 kg
Restrictions and prohibitions on some goods: no restrictions, accepts any parcels that do not violate import rules
Pros: most often, sending parcels with this service is free on Aliexpress, but not all sellers offer it, but it is one of the fastest and most stable postal companies, great for sending electronics and equipment.
Cons: Post office is quite busy, so sometimes there are delays in delivery.
What does the track number (tracking number) look like, example: a typical SingaporPost track number is RF...SG (RF123456789SG), RQ...SG (RQ123456789SG), RX...SG (RX123456789SG), RA...SG (RA123456789SG )
Description: Singapore international mail, carries mainly Chinese parcels to large quantities, one of the fastest and most stable postal services on Aliexpress
Official website: http://www.singpost.com
Where can you track your parcel: China Singapore Post parcel tracking
Delivery time: up to 60 days (on average 10-14 days)
Reliability: high
Weight limit: up to 2 kg
Restrictions and bans on some products: no
Pros: usually on Aliexpress it is in the category of “free shipping”, a fairly fast and reliable postal service, as they say, Swiss quality and service, parcels arrive much faster than ChinaPost, HongKongPost and SingaporePost. Excellent for sending electronics and equipment, delays are very rare.
Cons: on this moment no and no one complained
What does the track number (tracking number) look like, example: track number (track code) SwissPost usually RF...CH (RF123456789CH)
Description: Swiss state postal service. Created in 1675. Currently, they are one of the leading postal companies in Europe and are actively conquering the markets of Asia and China.
Official website: http://www.post.ch/en
Where can you track your parcel: Swiss Post parcel tracking
Delivery time: up to 60 days (average 15-30 days)
Reliability: average
Weight limit: up to 2 kg small packages, up to 20 kg large parcels and up to 30 kg EMS items
Restrictions and bans on some products: no
Pros: most often faster than regular Chinese mail ChinaPost
Cons: mail is quite busy, track number is sometimes poorly tracked
What the track number (tracking number) looks like, example: Sweden Post track number for parcels weighing up to 2 kg (small packages) Rx...SE (RA123456785SE), for parcels weighing from 2 to 20 kg (parcels): Cx... SE (CA123456785SE) and for EMS shipments up to 30kg: Ex...SE (EA123456785SE). The first letter R/C/E is the identifier of the shipment type, the second Latin letter from A to Z (allowing for the uniqueness of the number), then comes the 123456785 digital code (for the uniqueness of the number), and SE is the designation of the sender's country (SwedEn), although when it is sent from China also on SE tracks (apparently because in transit through Sweden).
Description: Sweden Post provides services not only to individuals or legal entities in Scandinavia, but also to large logistics companies. One of them is Direct Link, which is also part of the PostNord AB group. This company delivers postal items from China to its sorting center in Europe, where the postal items are transferred to Sweden Post for delivery, or are delivered directly by the logistics company itself to the border of the recipient's country. When processing such items in China, Swedish Post tracking numbers are used.
Official website: http://posten.se/en/Pages/home.aspx
Where can you track your parcel: Sweden Post parcel tracking
Delivery time: up to 60 days (on average about 25-35 days)
Reliability: low
Weight limit: up to 2 kg small packages
Restrictions and bans on some products: no
Pros: not detected, although this is a fairly cheap service like with a track, but essentially without a track
Cons: a rather incomprehensible office, mainly used to send cheap goods, very poorly tracked, and then mainly only in China.
What does the track number (tracking number) look like, example: Yanwen Logistics track number SN... (SN14092001588), PK... (PK14081902532), UA...YP (UA105830254YP).
Description: This is a logistics company in China. YANWEN Logistics shipments are tracked only within the sending country, i.e. China. Once the package leaves the country (China), the track number will not be tracked. As a rule, YANWEN Logistics track numbers begin with the Latin letters SN, PK, UA, etc., followed by 10 or 9 digits and at the end two Latin letters YP.
Official site:
Where can you track your parcel: Yanwen Logistics parcel tracking
Delivery time (how long does the package take): up to 35 days (on average 15-25 days)
Reliability: average
Weight limit: up to 2 kg
Restrictions and prohibitions on certain products: electronics that contain batteries or rechargeable batteries, such as mobile phones, laptops, tablets, mp3 players, etc., products such as tea, flour products, etc., as well as cosmetics such as mascara , lipstick, cream..
Pros: not expensive, relatively fast and high-quality delivery; on Aliexpress, goods sent by this mail are usually marked free delivery.
Cons: there are some restrictions, but if the seller offers delivery by this mail, then you can order.
What does the track number (tracking number) look like, example: track number for tracking ChinaPost AirMail: RA...FI (RA123456789FI)
Description: Itella is a Finnish postal service owned by Posti. Parcels often transit through Finland, but for some reason this is faster than directly from China to Russia. In general, a much faster company than similar Chinese postal services; if Aliexpress offers Chinapost, Singapore, Hong Kong or Swiss, then it is better to choose Itella.
Official website: http://www.posti.fi/private/postisservices/tools/itemtracking/index.html
Where can you track your parcel: Itella parcel tracking
WeDo Logistics - Track numbers of parcels sent through WeDo are as follows - WD016080250CN, tracked only in China via the website http://www.wedoexpress.com/index.php?mod=trackInquiry&act=index
17 Post Service – track consists of 12 digits, website - 17postservice.com
World-Shipping post – track consists of 4 Latin letters and 9 numbers (WS123456789CN), website – ws-shipping.com
HonkongExpressPost – track – RT/FI/ RT123456789 FI, website – hongkongexpresspost.com
CNZExpress – track – S1234567, website – cnzexpress.com
Faspeed – track – RS/CN/RS123456789 CN, website – faspeed.com
China Post Ordinary Small Packet Plus- tracks are sometimes similar to typical ChinaPost (RA180217850CN), but often not tracked, and sometimes can be tracked on the Yanwen Logistics website http://www.yw56.com.cn/english/DIY.asp
Delivery time: 1-2 weeks
Reliability: high
Weight limit: up to 35 kg
Restrictions and bans on some products: no
Pros: low delivery cost, reliable and fast delivery service, they deliver directly to your home by courier and if the phone number is indicated on the parcel, they call and notify you that the parcel has arrived.
Cons: basically it is not free mail on Aliexpress
What does the track number (tracking number) look like, example: a typical EMS track number most often looks like this - Ex...CN (EA123456789CN, EE123456789CN, EV123456789CN)
Description: EMS Post (Express Mail Service) provides express delivery services for urgent documents and cargo from door to door in the shortest possible time.
Official website: http://www.yw56.com.cn/english/DIY.asp
Where can you track your parcel: EMS parcel tracking
Delivery time: 4-7 days
Reliability: high
Weight limit: up to 35 kg
Restrictions and prohibitions on certain goods: everything that cannot be placed in the luggage compartment of an airplane, since parcels are delivered by Air Mail.
Pros: one of the fastest postal companies on Aliexpress, very fast and reliable delivery in just a couple of days, delivered by courier directly to your home, they also call and ask the recipient for a convenient time for delivery of the parcel to your home.
Disadvantages: quite expensive, more carefully inspected at customs, a lot of identical goods or goods costing more than customs limits - it is not recommended to order, as you will have to pay extra for customs clearance.
What does the track number (tracking number) look like, example: track number for DHL tracking - 1234567891 ten-digit number consisting of numbers
Description: DHL Global Mail employs specialists in the field of processing international mail, many offices around the world, one of the largest postal companies in the world, there are many Official website: http://dhl.com
Where can you track your parcel: DHL parcel tracking
Most entrepreneurs and businessmen most often use the services of Cargo, since these companies can easily find the goods they need at a low price (cheap), check the goods for functionality, clear customs, and even with average volumes, all this will cost less than using the services of regular mail.
Still have questions?