How to connect a disabled Vizit intercom yourself. The procedure for legally connecting an intercom when disconnected for debt. Penalty for connecting an intercom.

Recently, the problem of intercoms and payments for them has become one of the most common in the housing and communal services sector.

On the one hand there are cries that subscription fee is absolutely legal and necessary, others claim that it is illegal to pay for an intercom and demand a recalculation of the funds paid for intercom devices.

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The number of court cases regarding the “intercom issue” is growing every year. Is it legal to pay for an intercom? Both sides are right in their own way, because legality of charging for intercom depends on several conditions that need to be understood.

Is it legal to shut off utilities for non-payment? find out right now.

Legislation

Payment for intercom, as well as maintenance of intercom devices governed by the following laws and regulations:

• Decree of the Government of the Russian Federation No. 491 “Rules for the maintenance of common property in apartment building»;
• Decree of the Government of the Russian Federation No. 354;
• Law “On Protection of Consumer Rights”;
• Housing Code of the Russian Federation.

According to these legal acts, intercom front door is part of the common property apartment building. By law, payment for the intercom must be included in the bill for the maintenance of common property.

However, in practice it often happens additional column in utility bills, that is, a certain amount of money is withheld from each apartment monthly.

At the same time, it is often the owners themselves who are to blame for the fact that they are charged for servicing the intercom. A common situation is when owners, when installing an intercom, enter into a separate agreement stipulating a monthly subscription fee for servicing the intercom.

That is, if between the owners and the company that installed the intercom, a service contract has been concluded, then the subscription fee is taken into account in a separate item of utility bills.

The terms of the contract must be respected by both parties, so charging for servicing the device is absolutely legal.

Thus, the legality of paying for an intercom depends on the presence or absence of a contract, concluded between residents and a separate service organization.

You can find out who and where to complain about the management company from our.

What is it charged for?

Intercom installed on the front door, consumes electricity, which is taken into account in bills for maintenance. If the device is in working order, the contractor or management company practically does not bear any other separate costs for its maintenance.

The only thing that the money paid by apartment owners can be spent on is a hypothetical repair in the event of a device breakdown or maintenance through a walk-through by specialists.

When servicing the intercom, the performing company must be maintenance certificates, which is quite rare.

If the service organization is not ready to provide such acts to residents, then they may raise the issue of the company’s failure to fulfill the terms of the contract.

What does the amount depend on?

The amount of the intercom fee depends on the service agreement concluded between the owners and the service organization.

Payment may be charged depending on the area of ​​living space or be door-to-door, so the amount may vary among different owners in the same entrance or be the same.

Do I have to pay monthly?

Why do we pay for an intercom monthly?

If the bills for public utilities If a monthly subscription fee is charged for servicing the intercom, you will still have to pay to avoid penalties and fines.

At the same time, owners should find out Is such an accrual legal?.

If there is no handset

If the contract is concluded, then you will have to pay for the intercom even in cases when there is no phone in the apartment.

An intercom is not only a means of remote access to the entrance from an apartment (tube), but also a complex electronic-mechanical device installed on the front door and used by residents and guests every day.

So, if there is an appropriate agreement you will have to pay for the intercom even in cases where the pipe in the apartment is missing or “cut off”.

What are the norms for temperature in an apartment in heating season according to SanPin? you will find on our website.

With a broken intercom

A completely different situation arises when, for technical reasons for a long time, A cash for servicing the device are charged.

The need for payment depends on the content of the service agreement, however owners have the right to demand recalculation for services not provided and paid for.

If the service organization refuses to recalculate, the owners can go to court and, with a high degree of probability, win the case.

Out of town

Some people ask the question: “Am I obliged to pay for an intercom if I don’t live in the apartment?”

How to refuse an intercom in an apartment?

If the owner wishes to abandon the intercom alone, he should definitely contact the service organization with notification of refusal of the intercom device. In this case, the intercom in the apartment will be turned off.

The calculation of payments for intercom depends on the will of the service organization and the terms of the contract. Some of the companies meet the owners halfway and exclude the clause on payment for services from their bills, others leave the clause on payment and charge a penalty for unpaid services.

Collection of funds from the owner of the apartment can only take place in judicial procedure, there should be no obstacles to the owner’s access to the entrance from the organization’s side.

How to write an application?

In order to refuse the intercom, the owner has the right to write a statement of refusal. This document must contain the address, full name of the owner and a request to turn off the intercom on an individual basis. The application is sent by registered mail to the address of the service organization.

Applications for refusal to pay for intercom.

Is it possible to keep the intercom key after refusal?

Service organization has no right to interfere with free access owner to the residential premises, moreover, the key is the owner of the tenant, already paid for previously.

So the intercom key will remain with the owner of the apartment even after he refuses the intercom.

The requirement to return the intercom keys to the service organization is illegal and can be ignored by the owner.

To summarize, I would like to note that the main problem of homeowners remains low level legal literacy.

It is because of this that conflicts arise when residents pay for services not provided or, conversely, refuse to follow absolutely legal requirements and pay the necessary charges.

In order to find out whether the intercom fee is legal or illegal, you just need to find out whether there is an agreement for its maintenance between the residents and the relevant organization.

About, How legal is it to pay for an intercom?, you can find out from the video:

144 comments

SOLUTION

In the name Russian Federation

Apatity City Court Murmansk region consisting of:

presiding judge Vorobyov N.S.,

under secretary I.A. Poshina,

with

plaintiff Yakovleva N.S.,

representative of the defendant Sharonov V.Yu.,

having considered in open court a civil case on the claim of Natalya Sergeevna Yakovleva against the limited liability company Domofon-Service for the protection of consumer rights,

U S T A N O V I L:

Yakovleva N.S. filed a lawsuit against the limited liability company Domofon-Service (hereinafter referred to as Domofon-Service LLC) for the protection of consumer rights.

In support of the demand, she points out that Domofon-Service LLC illegally turned off the intercom in her apartment. At the same time, she indicates that she did not receive any notifications from Domofon-Service LLC about the presence of arrears in payment for services. In addition, it indicates that Domofon-Service LLC is not the owner of this equipment, but a service organization responsible for the technical serviceability of the intercom.

She contacted Domofon-Service LLC in writing with a request to explain their actions in illegally disconnecting the intercom in her apartment, and also asked to provide her with information about the work carried out on the maintenance of the intercom (work schedule, work orders for Maintenance, calculation of the cost of work). The office manager accepted her appeal, verbally stated that she would forward it to the director, but refused to put the incoming number on her copy. Having not received a response within ten days, she sent a registered letter to the defendant, which was returned to her address a month later with a note indicating that the storage period had expired. She believes that since Domofon-Service LLC was refused to provide information, the defendant’s actions fall under Article 14.8 of the Code of the Russian Federation, which provides for liability for violation of consumer rights.

Notes that the intercom system is autonomous, and Domofon-Service LLC is only an organization that carries out maintenance of this device, thus, Domofon-Service LLC does not provide any services to consumers, but only charges fees from residents, as insurance against breakdown, therefore the defendant did not have the right to turn off the intercom (intercom) in her apartment.

He believes that an intercom, as equipment located in an apartment building and serving more than one room (apartment), fully complies with the characteristics of common property in an apartment building, and the responsibility for concluding an agreement for the technical maintenance of the intercom, as a common property, rests with the management company. Their apartment building was transferred to the balance sheet of the management company "<.....>", with an intercom already installed.

Notes that the inclusion of Domofon-Service LLC in the contract with residents of a clause on disconnection for non-payment of equipment of which it is not the owner violates its rights as a consumer. Thus, the actions of Domofon-Service LLC fall under Article 14.8 of the Code of the Russian Federation, which provides for liability for violation of consumer rights.

Referring to the provisions of articles of the Housing Code of the Russian Federation, the clarifications contained in the Letters of the Ministry of Regional Development of the Russian Federation dated No. 8055-14/IB-OG “On clarification of the norms of housing legislation”, No. 30665-IB/14 dated, asks the court to attract LLC Domofon- Service" to administrative liability, oblige to connect the illegally disconnected intercom in her apartment, and also to recover from the defendant in her favor legal costs for payment of a state fee in the amount<.....>.

The plaintiff at the court hearing supported the claims on the grounds set out in the claim. She additionally explained that she entered into an agreement with Domofon Service LLC for the maintenance of the intercom system, but the copy in her hands was not signed by the parties. The contract presented by the defendant does not contain her initials or signature. Despite this, she paid for intercom maintenance services for several years. However, Domofon Service LLC provides poor quality service for maintaining the intercom system. Subsequently, having learned about the illegality of the services provided by the defendant, she stopped making payments. Domofon Service LLC disconnected its intercom handset from the intercom system due to debt. At the same time, the defendant did not send any notifications about the disconnection to her. The notice of disconnection and the act of disconnection submitted by the defendant to the court are non-existent, since she did not receive them. Believes that the defendant illegally provided maintenance services and charged fees for them. He considers the intercom to be his property, and therefore the defendant had no legal grounds to turn it off.

The defendant did not appear at the court hearing; he was duly notified of the time and place of the court hearing. He entrusted the representation of his interests to the representative by power of attorney, V.Yu. Sharonov.

Representative of the defendant Sharonov V.Yu. did not recognize the plaintiff's claims. At the same time, he explained that Domofon Service LLC, on the basis of an agreement for the maintenance of locking and intercom devices concluded between the company and the plaintiff, carries out maintenance of locking and intercom devices at the plaintiff’s entrance, namely: maintains the serviced locking device in good technical condition; carries out, at its own expense, repairs, adjustments and replacement of individual components and parts of the control unit that have failed due to natural technical wear and tear, subject to compliance with the Subscriber Rules of Use. This work is performed by qualified and specially trained specialists (employees of the enterprise). The organization's expenses for servicing the equipment installed at the plaintiff's entrance for the period from to amounted to<.....>, which is confirmed by the presented list of work performed to maintain the ZPU. Believes that under these circumstances, the provision of services by their organization is of a real nature, the existence of its organization is economically justified and socially useful. Considers the plaintiff's arguments about the legislative ban on charging fees for servicing the intercom system to be untenable. The intercom system is the common property of the residents, and Domofon-Service LLC has concluded an agreement with the residents for its maintenance, which is paid service. At the same time, maintenance of the intercom system is not included in the fee for the maintenance and servicing of the common property of an apartment building and is not carried out by the management company; intercom equipment is not included in in the prescribed manner part of the common property of an apartment building, therefore, is not currently the common property of the house. Domofon Service LLC could not limit or infringe on the plaintiff’s property rights, since the plaintiff does not have the right of personal ownership of all intercom equipment; its share is not allocated in kind. The plaintiff’s reference to non-compliance with the procedure for disconnecting her apartment from the intercom system is considered unfounded. Indicates that at the beginning the plaintiff was sent a notice of the existence of a debt with a calculation of the debt, after which the plaintiff submitted a dated statement and demanded that her apartment not be disconnected from the intercom, i.e. It was the presence of a notice of debt that prompted the plaintiff to write the said statement. He believes that the plaintiff’s desire to receive the service without paying its cost is of an illegal nature, since if the plaintiff had arrears in payment for the use of the intercom, Domofon Service LLC had the right to suspend the provision of the intercom maintenance service.

From the agreement presented to the court, it follows that Domofon Service LLC undertakes to carry out maintenance of the locking and intercom device (which includes electromagnetic lock), installed in apartment 40 in the entrance of the Subscriber's residential building, and he, in turn, according to the agreement, pays monthly by depositing a subscription fee for the services provided into the account or cash register of the contractor.

The subscriber undertakes to transfer the subscription fee in accordance with the terms of this agreement and treats the established ZPU with care; immediately notify the Contractor of malfunctions in the operation of the control system (clause<.....>agreement). The Contractor undertakes to: maintain the serviced ZPU in good technical condition; carry out, at your own expense, repairs, adjustments and replacement of individual components and parts of the control unit that have failed due to natural technical wear and tear, subject to compliance with the Subscriber Use Rules; coding of keys, key fobs ZPU (p.<.....>agreement).

In points<.....>of the agreement it is established that the subscription fee for the provided technical maintenance of the ZPU under this agreement is<.....>rubles - for an apartment with a speaking handset. Payment is made monthly, until<.....>date of the month following the billing month.

In accordance with paragraph<.....>of the contract, in case of delay in payment, the contractor has the right to disconnect the subscriber from the ZPU system. Reconnection is made after full payment of the debt (presentation of a payment receipt) and payment for reconnection at the contractor’s tariff.

From the list of work performed on servicing the locking and intercom device at the address: it follows that during the period from Domofon Service LLC, the operation of the control unit was checked in accordance with the work regulations, the intercom call unit was replaced, the cable line was repaired, welding work to strengthen the door post in the area of ​​the magnet, fixing and adjusting the magnet armature, replacing the door closer, based on requests received from residents (ld.<.....>).

According to the certificate provided by Domofon Service LLC as of Yakovleva N.S. there is a debt on the subscription fee under the contract for the period from to in the amount<.....>(ld.<.....>).

Employees of Domofon Service LLC disconnected the subscriber (plaintiff) from the intercom (), about which a corresponding report was drawn up (ld.<.....>). Evidence of non-receipt written notice the plaintiff about the presence of debt and disconnection, in violation of Art. not presented by the plaintiff.

Under such circumstances, the plaintiff’s refusal to pay the subscription fee for servicing the intercom system was rightfully regarded by the service provider Domofon Service LLC as a violation of contractual obligations, as a result of which Domofon Service LLC, guided by clause<.....>agreement from, reasonably disconnected the plaintiff's intercom.

The plaintiff's debt to Domofon Service LLC to pay for the maintenance of the limited access system under the contract for the maintenance of locking and intercom devices indicates that Domofon Service LLC has no obligation to connect an intercom in the plaintiff's apartment.

The plaintiff’s arguments that, as a result of the illegal disconnection, she is deprived of the opportunity to use the property that belongs to her - the handset from the intercom system, the court finds untenable, since it has been established and not disputed by the plaintiff that she has magnetic key from the front door to the entrance, there is a button at the exit and the plaintiff has the opportunity to freely use the specified equipment.

The plaintiff’s argument about the illegality of the defendant’s inclusion in the contract of clause<.....>, which provides for the right of Domofon Service LLC to disconnect a subscriber from the ZPU system in the event of a delay in payment, the court considers it untenable, since the parties are free to determine the terms of the contract, including the terms of payment. The court also does not accept the plaintiff’s argument about the illegality of turning off the intercom system in the presence of debt.

The plaintiff’s assertion that the actions of Domofon Service LLC to charge a fee for servicing the locking and intercom device are illegal, since the maintenance of this property is included in the list and the cost of work on the maintenance of common property and is the responsibility of the management company, the court considers unfounded, for the following reasons.

The provisions of the article of the Housing Code of the Russian Federation establish what property belongs to the common property of the owners of an apartment building.

By virtue of Part 1 of Art. 39 of the Housing Code of the Russian Federation, owners of premises in an apartment building bear the burden of expenses for maintaining common property in an apartment building.

According to Part 2 of Article of the Housing Code of the Russian Federation, payment for residential premises and utilities for the owner of premises in an apartment building includes: payment for the maintenance of residential premises, which includes fees for services, work on managing an apartment building, for the maintenance and routine repairs of common property in an apartment building, for cold water, hot water, electrical energy, thermal energy, consumed during the maintenance of common property in an apartment building, as well as for the allocation Wastewater for the purpose of maintaining common property in an apartment building; contribution to major renovation; utility fees.

Owners of residential buildings bear the costs of their maintenance and repair, and also pay for utilities in accordance with agreements concluded, including in electronic form using the system, with persons engaged in the relevant types of activities (Part 3 of Art. Housing Code of the Russian Federation ).

According to the article of the Housing Code of the Russian Federation, when choosing a management organization, a general meeting of owners of premises in such a house concludes a management agreement on the terms specified in the decision of this general meeting.

In the multi-apartment management agreement residential buildings Among other conditions, the composition of the common property of an apartment building in respect of which management will be carried out, a list of services and works for the maintenance and repair of common property in an apartment building and the procedure for changing such a list (clause 3 of Article of the Housing Code of the Russian Federation) must be provided.

Based on paragraph 1 of the Rules for the maintenance of common property in an apartment building, the composition of common property, approved by Decree of the Government of the Russian Federation No. 491, the composition of common property is determined by the owners of premises in an apartment building - in order to fulfill the obligation to maintain common property.

Clause 7 of the Rules determines that the common property includes an intra-house power supply system, consisting of incoming cabinets, input distribution devices, protection, monitoring and control equipment, collective (common house) metering devices electrical energy, floor panels and cabinets, room lighting installations common use, electrical installations smoke removal systems, automatic fire alarm internal fire-fighting water supply system, freight, passenger and fire-fighting elevators, automatically locking devices for the doors of the entrances of an apartment building, networks (cables) from the external border established in accordance with paragraph 8 of these Rules to individual, common (apartment) electrical energy metering devices, as well as another electrical equipment located on these networks.

From system analysis It follows from the above norms that the legislator has given the owners of residential premises the right not only to determine the composition of the common property of such a house, but also to determine the amount of the monthly payment for the maintenance and repair of residential premises, which is approved by the general meeting of owners of residential premises of an apartment building, taking into account the composition of those maintenance and repair works current repairs common property, which are determined by the management agreement.

Management of an apartment building on the basis of an apartment building management agreement is carried out by LLC " Management Company «<.....>».

According to paragraph<.....>section<.....>The management organization has assumed the obligation to provide maintenance services and carry out repair work on the common property of the owners of the premises of an apartment building in accordance with the Appendices to this agreement, meeting the quality parameters and corresponding to the level of their payment.

Meanwhile, neither the List of works and services for the maintenance and maintenance of common property in an apartment building (Appendix) nor the Composition and frequency of works and services for the maintenance, maintenance and routine repairs of common property in an apartment building (Appendix) contain instructions on technical work maintenance of the locking intercom device (maintaining the locking device in good technical condition, repairing, adjusting and replacing individual components and parts of the locking device that have failed due to natural technical wear and tear). The management agreement does not contain any indications that the common property of an apartment building contains automatically locking devices for the entrance doors of an apartment building or access control systems to an apartment building (intercom).

Therefore, work on technical repairs maintenance and repair of the intercom system in an apartment building are not taken into account when determining the total cost of services for the maintenance and repair of common property, and their cost is not included in the monthly fee for the maintenance and repair of residential premises.

At the same time, the court takes into account that on the date the house was put into operation, its entrances were not equipped with intercom systems, therefore, the latter cannot relate to the common property of the owners of such a house, and the decision of the general meeting to include an intercom in the common property of the house and include expenses for Maintenance of the intercom was not accepted as part of the common property of the house.

The plaintiff’s indication of the fact that due to improper provision of services by Domofon Service LLC for maintaining the intercom system, it legally stopped making payments under the contract, was rejected by the court. Since Yakovleva N.S. on amendment or termination of the agreement concluded with Domofon Service LLC in accordance with the article Civil Code The Russian Federation did not declare that the parties did not reach an agreement on its termination, therefore, the specified agreement continues to be in force, and the plaintiff must bear obligations to pay for the work related to the maintenance of the intercom to the defendant.

According to the article of the Civil Procedure Code of the Russian Federation, the party in whose favor the court decision was made, the court awards the other party to reimburse all legal costs incurred in the case. Since the plaintiff's claims were denied in full, legal costs are also not subject to satisfaction.

Based on the above, guided by Art. Art. – Civil Procedure Code of the Russian Federation, court

Judicial practice on the application of Art. 432 Civil Code of the Russian Federation

You need to look at the contract signed during installation.
If the contract does not contain any words about monthly payment obligations, the actions are illegal.

In general, the actions are also illegal: if a receipt with this service is sent by a homeowners association or management company, protest, since according to the housing code, the maintenance of locking devices is included in the concept of “Maintenance and repair of housing stock,” which is necessarily present in your bill and maximum size which is established by regional authorities.
If they try to collect fees for “service” individually from everyone, then try to calculate the total amount of fees per month from one entrance of a 9-story building - you will get approximately the installation of a new intercom.

Conclusion: read the installation contract - and go to court.

no contracts were concluded during installation - why are you all (well, many) paying? (((:

P.S. Well, the sellers and installers of intercoms made a profit... now people have begun to come to their senses, but they have already skimmed the cream
and the most interesting thing is that the intercom does not add cleanliness to the entrance and even less security

If it breaks, we call it, they repair it, we pay, and until next time...

And why are they scared to turn it off? ((: did you pay for the installation?.. did you pay) did you sign a service agreement?.. no) with x.. should I pay someone something?.. on what basis?) because that’s what they want?) who will explain ? ((:
If it breaks, we call it, they repair it, we pay, and until next time...

I have this situation right now. They disconnected me because I didn’t pay, I started calling them and trying to get them to turn it on. They start to get stupid, then they said, call our specialist, he will turn it on for you. the panel is password-protected, we won’t tell you the password. (((I called another company here to install an intercom, they told me that in this case the entire panel is changed. - 4500 RUR

I have this situation right now. They disconnected me because I didn’t pay, I started calling them and trying to get them to turn it on. They start to get stupid, then they said, call our specialist, he will turn it on for you. the panel is password-protected, we won’t tell you the password. (((I called another company here to install an intercom, I was told that in this case the entire panel is replaced. -4500 RUR

divorce))
Most likely you have a visit or metacom, the panels themselves with RF keys (without cameras and bells and whistles) cost a maximum of 2000 rubles
and everyone has the option of emergency password reset. usually a couple of wires inside that need to be closed, less often switches in the block

There was a similar situation about 2 years ago: our front door was not serviced, some paid regularly, others did not. Everything continued until the function of calling to the apartment broke down. They called the intercom and said you have debts; until you pay them off, we won’t repair them. We: yes, we will repair it ourselves, give us the main password, they: fuck you. We quarreled. The contract was not terminated, because and there is no legal need to tear it apart; it was drawn up with legal errors. They just scored. We tried to reset the password, but it didn’t work. We bought the “visit” ourselves, everything fit without any problems. They tried to solve the problem of servicing the closer: they wrote an application to ZHEU-4 to put the closer on the balance sheet for its subsequent servicing of ZHEU-4. ZhEU do not react particularly promptly to the repair of door closers; according to the conversation: “we’ll do it within a month.” This period does not suit us; the last 2 times we repaired the door closers ourselves. When I have time, I’ll figure out the timing of the ZhEU.
Model of the former intercom KS-2004TM. There was an agreement somewhere, if necessary, I can find it.
I wish you good luck in solving your problem.

because disconnecting the phone is quite an unpleasant thing, it prevents people from getting to you
and the amount is not enough to cause a showdown

then don’t be surprised if for non-payment of the bribe for “maintenance of the electric meter” the electricity is turned off, for the water meter - water, for the gas meter - gas. if someone puts their own lock on your door and demands a monthly maintenance fee - don't argue, but pay, pay, pay...
because the shutdown electricity, water and gas quite an unpleasant thing, and blocking the front door lock prevents people from getting to you.
and the amount is not enough to cause a showdown(IMG:style_emoticons/default/smile.gif)

Similar situation. We initially did not need this intercom, but it so happened that, under pressure from the neighbors in the entrance, they installed it (in the sense of financing this event). The tube was also installed, but since 99% of people didn’t use it, they stopped paying for so-called maintenance after some time. Of course, the debt began to grow.
Then boom... At some point we discovered that the call to the apartment from the intercom was not going through - that is, we were disconnected. Well, to hell with it, we don’t use it anyway. I wonder if you call them and leave a request to connect the handset, will they demand payment of the entire amount owed? Well, this is probably true, but only for the period of time when the service was actually provided but not paid for. And since the day the phone was disconnected, why should they be scared to pay for a service that was not provided?
That is, in theory, they should have some kind of document about the disconnection of the service from such and such a day due to debt.
Maybe I'll ask sometime.
Here is our agreement with the Intercom. Surely they have a typical one.

In order:
1. They have the right to disconnect in accordance with clause 2.2.2;
2. You are obliged to pay in accordance with clause 2.3.1;
3. You are required to provide a document about the disconnection, but you are not required to notify you of the disconnection. Therefore, do not be surprised if the disconnection certificate provided to you contains the date “yesterday” and accordingly you will have to pay according to full program. It will be very difficult to prove that the shutdown was actually carried out earlier - “There was a malfunction, but there were no calls - clause 2.3.2.”

Ladies and Gentlemen! Always read what you sign carefully!

P.S. And LLC "Domofon" with such an agreement, FUCK YOU AWAY!

Many have encountered this problem when you come home after a working day, put the key from the intercom to the door lock, and in response an error is displayed on the screen and the door does not open. This means that your intercom has been turned off for non-payment, and now the question arises: how to connect this device yourself?

For what reasons is it disabled?

Finding out the reasons why your apartment was disconnected from the intercom system takes time and patience. Even the fact that you have all the paid receipts in your hands will not guarantee that you will defend your rights. All paid receipts should be kept, as with them you have a greater chance of asserting your rights.

The intercom may be faulty for several reasons, among the most common:

• disconnecting your apartment from the intercom system;
• your key would be deleted from the device memory;
• technical breakdowns, malfunctions, incorrect operation of the system.

Let us consider in more detail how and for what reasons services disconnect residents from the intercom system.

The first and most common method is to disconnect the calling panel from the apartment. In this case, it will not be possible to rent an apartment and open the entrance door from it. This method is the simplest and most common, as it is performed by typing a special combination on the digital panel. It is almost impossible to find specific codes for such combinations on the Internet, because then anyone can engage in arbitrariness and connect and disconnect intercoms to anyone they want.

The most common brands of intercom are Visit, Metacom, Digital, Factorial.

In order to connect a disconnected handset with your own hands, you need to do preparatory work, namely, to find the switchboard. It may be closed, so you will have to open it with improvised means. As a rule, they are closed with a regular latch, so there will be no need to break into the box.

Having opened the shield, we look for the board. To do this, unscrew the screws and remove the protective cover on the board. We are looking for the “PRG WORK” lever (it is responsible for access to programming the calling panel). Switch the toggle switch to “PRG”. After the preparatory work is completed, you can go to the entrance door and work on the intercom.

On the intercom display you will need to enter a series of combinations in sequence:

1. We enter a hash and three nines, after which a signal will sound from the device and “1_2” will be displayed.
2. You must click on the unit, thereby you will enter the service installation mode.
3. “P_SE” will appear on the monitor.
4. After this, we enter the “on/off” mode, to do this you need to press the number 8. “SE_8” will appear on the monitor, it will beep and “A_” will appear on the screen.
5. Then enter the number of the required apartment.
6. Press # if the apartment number is one or two digits.
7. 1 activates the apartment call, the intercom will beep twice, and “ON” will appear on the monitor.
8. Press * to save the settings.

After all the manipulations performed, check the correctness of the work performed. Dial the number of the required apartment. If the call went through and the lock was able to be opened normally from the inside, then you need to return to the panel and switch the toggle switch to the previous position.

As a result of your work, you should get the following combination #9991800#1*.

What to do when the key doesn't work

Another reason that you cannot open the entrance door is deleting the key from the intercom memory. This situation can be corrected in two ways:

1. Take a key from your neighbors and simply make a duplicate for yourself and your family. It is not necessary to carry out this procedure specifically at the company servicing your home; there are enough organizations in the city that provide these services. The main advantage of this method is that your key will no longer be blocked.
2. Renew your key in the intercom memory, but to do this you need to provide access to the intercom control unit.

Whichever method you choose, you will have to open the ECU and switch the toggle switch to “PRG” mode. After this, you need to dial the following combinations on the intercom dial:

1. #999, a beep will sound.
2. Press 1, a signal sounds.
3. Then we dial 3, after the signal we enter the apartment number.
4. Finally, press the grille.

After you have completed all the manipulations and pressed the pound key, the last beep will sound. This will mean that the intercom is ready to accept the new key and save it in its memory. If instead of one signal there are four sounds, and FULL is displayed on the monitor, it means that the device needs to clear the memory.

Hello! Please advise me in my current situation regarding the intercom installed in the entrance of my house. I am the owner of an apartment that I inherited on August 20, 2008 due to the death of the owner of this apartment (my mother). Accordingly, I received a subscription book for payment for intercom services and an old, nondescript agreement from 2007 with a state of emergency and bank details. Throughout the entire period from August 20, 2008, I paid for these services, even before June 1, 2012.

And on April 27, 2012, it was turned off for me, despite the fact that it had been paid for. I called to clarify on what basis I was disconnected, to which I received a stupid answer - that we did not reconcile with you and I don’t see from whom and what money is coming to me in the bank account of a private entrepreneur and I don’t believe your word about your payment, they say, show me the receipts, I’ll turn on the intercom on March 3, 2012. Let me clarify that from August 20, 2008 to the present, I have not seen these intercom operators.

He does not have an office, and the legal address is his apartment. 1) Do I have the right to write an application addressed to this private entrepreneur to receive a written response on the basis of which I was disconnected from the paid intercom? At the same time, demand that an agreement be concluded with me as with the new owner of the apartment (as I understand it, you can demand the return of funds, since the previous agreement is considered invalid from the moment of my mother’s death, that is, from August 20, 2008 to the present day). new agreement no one entered into a contract with me, and receiving money from me is illegal)? 2) Can I request that you send me photocopies of state registration certificates for this emergency, an extract from the unified state registration certificate? Registry (does he have the right to engage in this type of activity), as well as an agreement with the official dealer of this brand of intercom or service center about the fact that this state of emergency has the right to carry out repairs and maintenance of the intercom (in other words, to climb into it, repair it and generally turn it on or off)? 3) What other documents should I request and where should I write a complaint about this chaos?

And which ones are mine in this case? further actions? Thank you in advance! Answer: Hello, Andrei Viktorovich! All your questions and the answers to them are absolutely correct, you have the right to all this, however, before starting a conflict, I advise you to write, as you are writing, a letter with a notification addressed to the emergency with a request for an explanation.. ., and at the same time try to figure it out in an amicable way, go to a meeting, check receipts, listen to what he has to say, etc., because any litigation drags on both time and finances.

And if he sees that you are acting, he should immediately become more active, because he does not need a court either! If these actions do not work, write, we will sue for an emergency in case of violation of the terms of the contract. Yes, if you personally did not sign the contract, but paid for it, and the services were provided accordingly, then through the court you can prove that you and the private enterprise were in a contractual relationship, you also need to look at the contract, there may be terms on extension or on legal successors, etc. .d.

Good luck! Contact us, we will be happy to help. Answered by: Polishchuk Marina Sergeevna

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